The aim of this article is to provide a guide that outlines the default BIOS settings for XPS laptops. This is to aid with the troubleshooting of No Boot and No Post issues on XPS platforms. In some circumstances, it has been noted that changing these settings can cause No Boot and No Post issues. The guide also provides one method of assisting Hard Drive (HDD) or solid state drive (SSD) not detected issues.
You should go to the article linked at the bottom of section four, if no BIOS changes were made before the issue occurred.
System Type | "Boot Sequence" Settings | "Drives" Settings | SATA Setting | "Boot List Option" | "Advanced Boot Options" | ||||
---|---|---|---|---|---|---|---|---|---|
Windows 10 | Ubuntu | Windows 10 | Ubuntu | Windows 10 | Ubuntu | Windows 10, Ubuntu | Windows 10 | Ubuntu | |
XPS 13 9360 | Windows Boot Manager | Ubuntu | "SATA-0" "M.2 PCIe SSD-0" enabled | "SATA-0" "M.2 PCIe SSD-0" enabled | RAID on | AHCI | UEFI | Disabled "Enable Legacy Option ROMs" | Enabled "Enable Legacy Option ROMs" (Secure Boot disabled) |
XPS 13 9365 | Windows Boot Manager | Ubuntu | "SATA-0", "M.2 PCIe SSD-0" enabled |
"SATA-0", "M.2 PCIe SSD-0" enabled |
RAID on | AHCI | UEFI | Disabled "Enable Legacy Option ROMs" | Enabled "Enable Legacy Option ROMs" (Secure Boot disabled) |
XPS 15 9560 | Windows Boot Manager | Ubuntu | "SATA-0", "M.2 PCIe SSD-0" enabled |
"SATA-0", "M.2 PCIe SSD-0" enabled |
RAID on | AHCI | UEFI | Disabled "Enable Legacy Option ROMs" | Enabled "Enable Legacy Option ROMs" (Secure Boot disabled) |
Precision 5520 | Windows Boot Manager | Ubuntu | "SATA-0", "SATA-1" "M.2 PCIe SSD-0" enabled |
"SATA-0", "SATA-1" "M.2 PCIe SSD-0" enabled |
RAID on | AHCI | UEFI | Disabled "Enable Legacy Option ROMs" | Enabled "Enable Legacy Option ROMs" (Secure Boot disabled) |
XPS 13 9360 | Windows Boot Manager | Ubuntu | "SATA-0", "M.2 PCIe SSD-0" enabled |
"SATA-0", "M.2 PCIe SSD-0" enabled |
RAID on | AHCI | UEFI | Disabled "Enable Legacy Option ROMs" | Enabled "Enable Legacy Option ROMs" (Secure Boot disabled) |
XPS 9350 (End of Life) | Windows Boot Manager | Ubuntu | "SATA-0", "M.2 PCIe SSD-0" enabled |
"SATA-0", "M.2 PCIe SSD-0" enabled |
RAID on | AHCI | UEFI | Disabled "Enable Legacy Option ROMs" | Enabled "Enable Legacy Option ROMs" (Secure Boot disabled) |
XPS 15 9550 | Windows Boot Manager | Ubuntu | "SATA-0", "M.2 PCIe SSD-0" enabled |
"SATA-0", "M.2 PCIe SSD-0" enabled |
RAID on | AHCI | UEFI | Disabled "Enable Legacy Option ROMs" | Enabled "Enable Legacy Option ROMs" (Secure Boot disabled) |
Precision 5510 | Windows Boot Manager | Ubuntu | "SATA-0", "SATA-1" "M.2 PCIe SSD-0" enabled |
"SATA-0", "SATA-1" "M.2 PCIe SSD-0" enabled |
RAID on | AHCI | UEFI | Disabled "Enable Legacy Option ROMs" | Enabled "Enable Legacy Option ROMs" (Secure Boot disabled) |
XPS 13 9370 | Windows Boot Manager | Ubuntu | "SATA-0" "M.2 PCIe SSD-0" enabled | "SATA-0" "M.2 PCIe SSD-0" enabled | RAID on | AHCI | UEFI | Disabled "Enable Legacy Option ROMs" | Enabled "Enable Legacy Option ROMs" (Secure Boot disabled) |
XPS 15 9575 | Windows Boot Manager | N/A | "SATA-0" "M.2 PCIe SSD-o" enabled | N/A | RAID on | N/A | UEFI | Disabled "Enable Legacy Option ROMs" | N/A |
The matrix in the section above contains the default factory settings in relation to the hard drive or SSD. These settings should be verified and checked as a first step in troubleshooting No BOOT or No POST issues. Where the laptops default settings have been changed before the issue started to occur.
Check that the current operating system on the personal computer is supported on your model by seeing the Dell support website to see if that operating system is supported.
Go to the support site and enter your Service Tag or Express Service Tag.
Click the Drivers & Downloads drawer.
Click the Change OS button to see the operating systems supported on your personal computer.
Enter the systems BIOS by rapidly pressing the F2 key during the computers start-up and reset the BIOS settings to factory defaults by pressing the Alt + F keys or alternatively by clicking the Restore Settings button.
After resetting the BIOS settings to factory defaults, check that all the individual Boot settings are correct by seeing the matrix table.
Check out the following link for further troubleshooting steps to identify your issue:
You may encounter hard drive or SSD not detected symptoms, if you do not install the Intel Rapid Storage Technology (IRST) driver. It must be installed on the Operating System DVD or USB drive. This is before you attempt a Windows install. (Not Ubuntu.)
Troubleshooting:
Was a recent operating system install attempted?
If it was, did you install the IRST driver on the operating system DVD or USB drive, prior to the installation attempt?
If not, download the F6 IRST driver from the Dell support site onto a USB drive and then retry the operating system install on your own computer again.
Canonical provides software support through the following methods:
Dell provides Technical Support:
If you are still experiencing hard drive not detected issues after this, then check out the following link for further troubleshooting steps to identify your issue:
Source additional information about Hard Drives and solid state drives on our support page.
Out of warranty? This is not a problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.