How to Use and Troubleshoot the Dell Universal Dock D6000

You can download the latest DisplayLink driver from:

• Dell Drivers & Downloads
  Or
• displaylink.com/downloads
  Or
• Run Windows Update with the dock connected to the personal computer (by using Wi-Fi or Ethernet of your laptop personal computer)

No. Dell Universal Dock D6000 USB cable is attached to the dock and is not replaceable. However, Dell provides a 1-year standard warranty which covers the Dock and cable (if purchased as a tied laptop accessory, the Dell Universal Dock D6000 shares the system warranty).

Dell Universal Dock D6000 works with any personal computer equipped with USB 3.0 Type-A, USB Type-C, or Thunderbolt 3. However, bandwidth is capped at USB 3.1 Gen1 (5 Gbps).

The DisplayLink solution offered with the Dell Universal Dock D6000 is a "USB Graphic" solution which involves software compression. The compression is using the CPU process power but not using the discrete GFx card power for video processing. Also, the DisplayLink solution does not support UMA-GFx card switching resulting in not being able to take advantage of GFx hardware acceleration. For Precision users, the work performed typically requires real-time rendering, Dell's Thunderbolt Dock TB16 or WD15 docking solutions may offer a better experience.

Dell Universal Dock D6000 uses DisplayLink technology, and should work with most PCs equipped with USB 3.0 Type-A, USB Type-C, or Thunderbolt 3. However, bandwidth is capped at USB3.1 Gen1 (5 Gbps). The drivers on older PCs may need to be updated to ensure compatibility with the DisplayLink driver.

Yes, however certain Dell features of the Dell Universal Dock D6000 might not function on third-party PCs including power charging over 60 W and management features. Also, due to certain personal computer manufacturer’s designs, there may be limited or no functionality for video, USB, and so on.

Yes, any Dell personal computer that supports Display Port over USB Type-C or Thunderbolt 3 can connect to the Dell Dock with the USB Type-C non-Thunderbolt cable (ships with the Dell dock).

Some Dell Precision models may require more than the 65 W that the Dell Universal Dock D6000 can deliver to charge the laptop. You can still use the D6000 series dock to charge the laptop, but it may take a longer time to fully charge compare with using the personal computer's power adapter.

To remove the error message, one way is to either boot with the power adapter connected to the personal computer in addition to the dock connected over USB Type-C, or disable the warning in BIOS. Once the personal computer has booted, you can disconnect power, and the personal computer works fine while powering from USB Type-C.

The D6000 series does not support business-class features such as PXE boot or Wake-on-LAN. For docks using DisplayLink, like the D6000 series, not all functions work outside of the operating system or BIOS. For customers that require enterprise features like PXE boot, Wake-on-LAN (WOL), and other business-class features for deployment in large enterprises, Dell offers WD15 and TB16 docking solutions which have the full suite of enterprise features. The Dell Universal Dock D6000 does offer MAC-address-pass-through (MAPT).

For more information about MAPT, see the Dell knowledge-base article What is MAC Address pass through? Latitude, Mobile Precision Workstation, XPS, USB Type-C.

Yes, the Dell Universal Dock D6000 has a media access control (MAC) identifier that can be passed through for network identification. Each dock typically has its own MAC address, but with a Dell personal computer, a system-unique MAC address is passed through from the personal computer to the dock to make it unique to assist IT.

PowerShare allows you to charge your phone or tablet without the laptop being turned on. Power Delivery is used with the USB PD charging spec for USB Type-C devices. Power Delivery means a product (AC adapter or docking station) can provide enough charging power to charge the device with up to 65 W.

Yes, if the laptop manufacturer enabled charging capability over USB Type-C.
*Industry standard USB PD rev 2.0 v1.1 Power Delivery at 15 W (5 V@3A) and 60 W (19.5 V@3A). USB Power Delivery exceeding 60 W* for Dell connected devices.

The USB Type-A adapter on the end of the cable does not deliver power to the laptop when in use. This adapter will never deliver power as USB Type-A plugs and receptacles do not have Power Delivery capability.

As the Dell Universal Dock D6000 is originally designed for use with any laptops that support industry standard USB Type-C, and for use in a hoteling/hot-desk environment, Dell-on-Dell features are not currently offered.

This is referring to the maximum recommended surrounding temperature where the Dell Universal Dock D6000 operates normally.

No, this is not recommended as charging and USB features may not work with third-party add-on adapters.

Windows determines whether to switch between wired LAN or wireless depending on the strength of the signal, and according to its priority list. You can change this behavior within the Settings of your Wireless Network Card.

The decision to switch to wired LAN or WiFi when docked is managed by the Window operating system according to a priority list. You can change how Windows detects the wireless connection when docked to a LAN connection using the instructions in the Dell knowledge-base article How to disable a wireless network connection when a wired connection is detected .

• Up to three displays using USB Type-C connection: 1 x 5K; 2 x 4K; 3 x 4K.
• Up to two displays using USB Type-A connection.
• 5120 x 2880 @60Hz (two DP cables required to be plugged in) / 3840 x 2160 @60Hz (single DP/HDMI cable required)
• Three display out only available using USB Type-C connection. Maximum two display out for USB 3.0 Type-A connection.

Display resolution table

Dell Universal Dock D6000, using the DisplayLink solution, DOES NOT support MST Daisy Chain. There is NO MST chipset in the Dell Universal Dock D6000. If the Dell Universal Dock D6000 is connected using DP to a MST monitor, the second MST monitor in the Daisy Chain loop shows a DUPLICATE of the first monitor. In this scenario, the second monitor behavior is not controlled by the Dell Universal Dock D6000, it just duplicates the video signal from the first display.