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Dell Travel Keyboard: Battery not detected after being stored for a long period

Summary: The following article is about resolving an issue with the battery not being detected on the Dell Travel keyboard after a long storage period.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Travel keyboard battery not detected after being stored for a long period

 

When the Travel keyboard is not in use, the battery continues to deplete until it is in a state of deep discharge.

When the Travel keyboard reaches this states of deep discharge, the tablet is not able to determine the battery status of the keyboard. It does not show it in the BIOS under General and then Battery Information. It does not show it in the Windows Operating System, neither does it charge the keyboard battery.

Travel KYBD

(Figure.1 Travel Keyboard)


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Cause

Where the battery of your Travel keyboard dock has been completely drained of a charge (deep discharge), or has been depleted below 5% charge. Your tablet is unable to determine its battery status. For charging to occur, we require a minimal charge (5%) to be present on the battery.

Under the following conditions you must go through the steps in the next section before you can use plug and play with the keyboard: :

  • You store a Travel Keyboard for several months without use
  • You receive a new Travel keyboard from Dell due to an in-warranty replacement

Resolution

Run through the Battery revive process

 

Note: The tablet does not charge the battery on the travel keyboard dock. This is to prevent the tablet from charging a non-Dell authorized battery and rule out any non-Dell authorized battery issues.

To resolve this:

  1. Connect an AC adapter directly to the Micro-USB port in the hinge of the travel keyboard dock.

  2. Leave it connected for at least for 20 to 30 minutes to ensure the battery charge is above 5%.

  3. The travel keyboard battery fully charges using a direct connection to the Dell AC adapter in approximately 2 to 4 hours.

  4. You are now able to connect the travel keyboard to your tablet with no issues.

Note: We recommend that you should charge your travel keyboard for several hours every 6 months using the tablet. This prevents the batteries from reaching this deep discharge state during storage.

If you are having issues with the battery on the Travel keyboard after this, contact us and reference this article for further support.


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Affected Products

Venue 7140 Pro, Venue 7130 Pro/7139 Pro, Latitude 5175 2-in-1
Article Properties
Article Number: 000130465
Article Type: Solution
Last Modified: 26 Jun 2023
Version:  5
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