Symptom
On Dell Inspiron or Vostro Laptops after inserting or removing an optical disk, the DVD drive icon and information may not update the status. For example, after inserting a DVD disk, the DVD drive icon and status information still shows no disk, and the disk may not auto play.
Affected PCs
- Dell Inspiron 3493
- Dell Inspiron 3580
- Dell Inspiron 3593
- Dell Inspiron 3780
- Dell Inspiron 3793
- Dell Vostro 3491
- Dell Vostro 3580
- Dell Vostro 3591
- Dell Inspiron 5493
- Dell Inspiron 5593
Solution
To resolve this issue, update the system BIOS to version 1.7.0 or above.
Warning: Dell laptops must have the battery installed and charged to at least 10% before you begin the BIOS update. Dell recommends running the laptop on AC power before proceeding with the update process.
Note: To learn more about updating the BIOS on your computer, refer to the Dell knowledge-base article
Dell BIOS Updates
Warning: It is recommended that you disconnect external peripherals like external hard disk drive, printer, scanner, before updating the BIOS on your Dell computer.
- Browse to the Dell Drivers & downloads page of your product
- Select the Operating System installed on the computer.
- Under Category, select BIOS.
- Locate the latest System BIOS.
- Click Download and save the file.
- Open File Explorer and browse to the location where the downloaded file is saved.
- Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.
- Your computer may restart several times during the update procedure. Do not power off the computer during the update procedure.