Latitude 5580 and 5590 Wireless Network Adapter Connection Keeps Dropping

Summary: This article provides information about the Latitude 5580 or 5590 wireless connection dropping unless you are close to a wireless Access Point (AP) or router.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

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Symptoms

You may experience a situation where your Latitude 5580 or 5590 wireless connection keeps dropping, unless you are near a wireless Access Point or router.

Cause

Dell Technologies recommends that you update to the latest wireless driver is installed on your computer. Also ensure that the latest firmware is installed on your wireless Access Point or Router.

For the latest Dell wireless drivers, browse to the Dell Drivers & Downloads website.
For more information about how to download and install drivers for the wireless network adapter installed in your computer, see Dell Knowledge Base article Drivers and Downloads FAQs (go to the "How do I download and install device driver?" section).

Resolution

To update your wireless Access Point or Router's firmware to the latest available, review the documentation that came with your wireless Access Point or Router, or contact the wireless Access Point or Router manufacturer. Links to the most common wireless Access Point or Router manufacture websites are provided in Table 1.

Note: It is recommended that you update the Access Point or Router's firmware with a network cable, connected between the Access Point or Router, and a computer.