Troubleshooting the "No DisplayPort Cable" Error Message on the Dell U2713H and U2414H Monitors
Summary: Information about troubleshooting a "No Display Port Cable" error on Dell U2713H and U2414H Monitors.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
No DisplayPort Cable Error
Dell U2713H and U2414H LCD display users may encounter an "No DisplayPort Cable" error message when setting up the display. Usually, the cause of the error is a failure to properly connect the cables between the display and a computer. The configuration of the On Screen Display (OSD) menu of the display can be another cause.
Note: The Default cable that is packaged with Dell DisplayPort capable displays is the Mini-DisplayPort (mDP) to DisplayPort (DP) cable. If your system does not support a DisplayPort connection, you must purchase the appropriate cable for your system.
This display has 4 signal input options. The cable configuration from the computer graphics adapter must match the cable input to the display.
DisplayPort: (See Figure 1)
Figure 1
Mini-DisplayPort (See Figure 2)
Figure 2
HDMI (Two port allowing HDMI connections to 2 devices) (See Figure 3)
Figure 3
DisplayPort is the most versatile connection type allowing both video and audio data transmission. It also allows for Multi-Stream Technology (MST) connections of 2 or more MST capable displays through one DisplayPort connection.
Mini-DisplayPort has many of the same features of DisplayPort with a smaller connector. HDMI is the oldest of modern display connections, also allowing for Video and Audio data through the same cable. Many TVs and multimedia devices use HDMI connections. Systems or displays without these cable connections require specialized adapters to connect to these ports.
Note: The Default video input selection is DisplayPort. If a Mini-DisplayPort or HDMI input is used, then the display input must be adjusted to match.
If the On-Screen Display is configured for a different port than the active video signal, the main OSD screen will not display. To change the input on the display, press button (#3 in the figure below) and the input menu will appear. Use buttons #1 and #2 to highlight the correct input then press button #3 to select. (See Figure 4)
Figure 4
Note: Displays that have more than 3 input options cannot be configured for "Autodefect" like less advanced displays. Due to this, the input port must be manually selected.
Note: To access the main menu of the OSD, press any of the 4 buttons on the front of the display, this will display this small menu: (See Figure 5)
Figure 5
Pressing the third button from the left will bring up the main on-screen menu.
Figure 5
Pressing the third button from the left will bring up the main on-screen menu.
Cause
No DisplayPort Cable Error
Dell U2713H and U2414H LCD display users may encounter an "No DisplayPort Cable" error message when setting up the display. Usually, the cause of the error is a failure to properly connect the cables between the display and a computer. The configuration of the OSD menu of the display is another cause. (See Figure 6)
Figure 6 - No DisplayPort cable error.
If the On-Screen Display is configured for a different port than the active video signal, the main OSD screen will not display. To change the input on the display, press the second button from the (#5) power button (#3 in the figure below) and the input menu will appear. Use buttons #1 and #2 to highlight the correct input then press button #3 to select. (See Figure 7)
Figure 7 - Input Source Selection screen.
Note: Displays that have more than 3 input options cannot be configured for "Autodefect" like less advanced displays. Due to this, the input port must be manually selected.
No DisplayPort Cable Error Troubleshooting
If you receive an "No DisplayPort Cable" error message when setting up the display. The first thing to check is the DisplayPort cable connection on the display. These displays have both Input and Output DisplayPort connections and the input connection "DP in" or "mini-DP in" is used to connect the display to the system.
Bottom View U2713H (See Figure 8)
- DisplayPort in
- Mini-DisplayPort in
- DisplayPort out
Figure 8
Bottom View U2414H (See Figure 9)
- DisplayPort in
- Mini-DisplayPort in
- DisplayPort out
Figure 9
DisplayPort markings (See Figure 10)
- DisplayPort in
- Mini-DisplayPort in
- DisplayPort out
Figure 10 - Port Markings on display.
If the cable connections are correct, then the next step is to adjust the OSD menu to ensure that the correct port is selected to receive the system's video signal. (See Figure 11.)
Figure 11 - On-Screen Display Menu.
If the display still does not receive a signal. Try moving the display to another system that works with a DisplayPort configured display and see if a different display works on the affected system. Use a DisplayPort Cable that you have tested on another working system too, to ensure that the original cable is not faulty.
If you have further questions about this solution, please contact Dell Technical Support.
REFERENCE
Resolution
Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.
NOTE: Offers are only available for US, Canada, UK, France, Germany, and China personal computer customers. Server and Storage not applicable.
Affected Products
Dell U2414H, Dell U2713HArticle Properties
Article Number: 000126792
Article Type: Solution
Last Modified: 03 Jun 2021
Version: 5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.