Article Number: 000126318
Dell KM636 Keyboard Keys Not Functioning When Battery is Low
Summary: This article explains how to tell if your keyboard battery is running low.
Article Content
Symptoms
When the batteries on your Dell KM636 keyboard are running low, some keys may stop working. More often, the C, E, and Esc keys stop working.
Also, when batteries run low, your whole keyboard can stop working.
Cause
No cause information
Resolution
Some Keys Not Working
Replace the batteries of your keyboard with new or fully charged batteries.
Keyboard Stopped Responding
-
Check that the power switch on the keyboard is On
Figure 1: Dell KM636 power switch
- Check the battery charge level
- If the LED is flashing orange, you must replace the batteries
- Test the receiver on another computer and confirm the mouse and keyboard works
- Perform the pairing procedure - Using the Dell Premier Wireless Keyboard WK717 with the Dell Universal Receiver Control Panel Software
- Perform a test outside of Windows (BIOS or ePSA for example)
- Use another Dell KM636 keyboard (if available)
Related Articles
Article Properties
Affected Product
Dell Wireless Keyboard and Mouse- KM636 (black)
Last Published Date
27 Jul 2024
Version
5
Article Type
Solution