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How to Remove Devices from the VMware Carbon Black Cloud

Summary: Learn how to manually or automatically remove Windows, Mac, or Linux devices from the VMware Carbon Black Cloud by following these step-by-step instructions.

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Symptoms

This article provides the steps to manually and automatically remove devices from the VMware Carbon Black Cloud.

Affected Products:

  • VMware Carbon Black Cloud Endpoint

Affected Operating Systems:

  • Windows
  • Mac
  • Linux

Cause

Not applicable

Resolution

By default, VMware Carbon Black Cloud retains any device that is currently or previously activated with the VMware Carbon Black Cloud Endpoint sensor. An administrator may Manually or Automatically remove devices if they are no longer needed.

Click the preferred method for more information.

Warning:
  • The VMware Carbon Black Cloud Endpoint sensor must be uninstalled from the device before removing it in the VMware Carbon Black Cloud console.
  • Device removal is a permanent operation and purges all historic information.
  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, click ENDPOINTS.

Endpoints

Note: The layout in the example may differ slightly from your environment.
  1. In the All Sensor user interface (UI):
    1. Check the appropriate Device Name.
    2. Click Take Action.
    3. Click Delete deregistered devices.

Selecting Take Action and Delete deregistered devices from the All Sensor user interface

  1. Click Delete.

Delete button

Note: On refresh, the UI reflects the change.
  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, click ENDPOINTS.

Endpoints

Note: The layout in the example may differ slightly from your environment.
  1. In the upper right corner, click Sensor Options and then select Sensor settings.

Selecting Sensor Options and Sensor settings

  1. In the Sensor Settings user interface (UI):
    1. Check Delete sensors that have been deregistered for.
    2. From the drop-down, select a time.
    3. Click Save.

Sensor settings user interface selecting Delete sensors that have been deregistered for, selecting a time, and saving

Note: On refresh, the UI reflects the change.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

VMware Carbon Black
Article Properties
Article Number: 000126231
Article Type: Solution
Last Modified: 15 Feb 2024
Version:  10
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