Article Number: 000126117
Not Applicable
Updating Certificates - Users are unable to access various parts of Dell Encryption (formerly Dell Data Protection | Encryption), Mainly Remote Management Console (RMC).
Sometimes users have trouble accessing the RMC or issues with Dell Encryption due to the wrong Cert Provider Type being used. This is not an issue with Dell Encryption, but rather with the .net that Dell Encryption is built to use. So when using or upgrading third-party certs, always verify that the Cert Provider Type is correct, Provider = Microsoft RSA Channel Cryptographic Provider.
In order to verify the Cert Provider Type you must run the certutil
from within a Command Prompt.
Figure 1: (English Only) Command Prompt
certutil –store my
Figure 2: (English Only) Type: certutil –store my
Figure 3: (English Only) Validate Cert Type
Good - Microsoft RSA Channel Cryptographic Provider:
Figure 4: (English Only) Good Microsoft RSA Channel Cryptographic Provider
Bad - Microsoft Software Key Storage Provider:
Figure 5: (English Only) Bad Microsoft Software Key Storage Provider
Figure 6: (English Only) Alter Template
Figure 7: (English Only) Duplicate Template
Figure 8: (English Only) Customize the template
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Dell Encryption
03 Apr 2024
8
Solution