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BSAFE support and billing update

Summary: This article provides information about BSAFE support and billing updates subsequent to Dell Technologies Inc. agreement to sell its RSA business.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

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Cause

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Resolution

SLN322388_en_US__1image(19367)
What’s new?


Dell Technologies Inc. entered into an agreement to sell its RSA business to a consortium led by Symphony Technology Group, Ontario Teachers’ Pension Plan Board and AlpInvest Partners.  More information regarding the sale can be found in the Press Release.  

In anticipation of the sale, Dell has made the strategic decision to retain the BSAFE product line.  To that end, RSA will transfer BSAFE products and customer agreements, including maintenance and support, to Dell Technologies on July 1st, 2020.

What does this mean to you?


Your BSAFE support will be provided by the experts at Dell.  On July 1st, 2020, you will continue to receive the same excellent BSAFE basic or enhanced maintenance and support from Dell’s technical support engineers.

Contact Dell BSAFE support at:
  • Worldwide Toll Line: 1 312 725 5401 -> Press 7 for Support on Dell products.
  • Japan: 0120 770 365 -> Press 1 for Support in Japanese.
  • Australia: 1800 335 438 -> Press 7 for Support on Dell products.
  • India: 000800 440 1379 -> Press 7 for Support on Dell products.
  • Korea: 080-2125-777 -> Press 1 then type extension 5134322.
Support email requests can be sent to:
  • bsafe.support@dell.com (English)
  • bsafe.support.japan@dell.com (Japanese)
Dell will not receive support requests sent to RSA via email or submitted on the web as of July 1st, 2020.  Also, the RSA support phone numbers here will no longer be valid to contact BSAFE customer support starting July 1st, 2020 or shortly thereafter.

Billing update


The entities below will provide all quotes & invoices and receive all purchase orders for BSAFE products and support starting July 1st, 2020.
  • United States: EMC Corporation
  • Japan: EMC Japan K.K. until August 1st, 2020 then Dell Technologies Japan Inc.
  • Australia: EMC Global Holdings Company Australia
  • Korea: Hankook EMC Computer Systems or Hankook EMC Computer Systems Chusik Hoesa
If you have any billing questions, please contact Dell Technologies through invoiceinquiries@emc.com.

Finally, if you are in a new role and this email communication no longer applies to you, please forward it to your company team members that need to know this information.

Thank you.

Affected Products

BSAFE, BSAFE Cert-J, BSAFE Crypto-C Micro Edition, BSAFE Crypto-J, BSAFE Micro Edition Suite, BSAFE SSL-J
Article Properties
Article Number: 000125778
Article Type: Solution
Last Modified: 31 Aug 2022
Version:  5
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