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Edge Gateway 300x with Ubuntu serial ports (232 422 485) cannot transfer data or shows garbled data

Summary: Resolve the Edge Gateway 300x problem with data transfer/garbled data after waking the system from sleep.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Edge Gateway 300x with Ubuntu Core 16 – The system serial ports (232/422/485) cannot transfer data or show garbled data when the system wakes from S3/S4.

Serial Ports cannot transfer data.

While deploying the Edge Gateway 300x with Ubuntu Core 16 you will notice that after waking the system from a S3/S4 sleep state, data transfer over the system’s serial ports (232/422/485) will not be able to transfer data or will show garbled data.

Solution.

Canonical has provided an update the kernel that addresses this issue.

Connect the unit to the Internet and allow automatic Over-the-Air (OTA) updates from the Ubuntu Snap Store.

This will update the Kernel to version 37 which resolves this issue.

Cause

none

Resolution

refer to the symptoms above

Affected Products

Dell Edge Gateway 3000 Series, Dell Edge Gateway 3000 Series OEM Ready
Article Properties
Article Number: 000125315
Article Type: Solution
Last Modified: 20 Feb 2024
Version:  4
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