How to configure Dell Mobile Connect for iOS 10 phones

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Table of Contents:

1. DMC Overview
2. DMC connectivity architecture
   • Bluetooth (BT) link
3. Main DMC functions
   • Add New Phone (ANP)
     • The DMC iPhone app
   • Launching and quitting DMC Windows app
     • DMC auto-run
     • Quitting DMC
     • Launching DMC
   • Texting with DMC
     • Receiving text messages
     • Sending text messages
   • Hands-Free calling
4. DMC states
   • Paired state
   • Connected state
   • Disconnected state
5. DMC Windows App
   • DMC Windows app tabs
     • Notifications
     • Dialer
     • Contacts
     • Messages
   • DMC Windows app functions
6. DMC Troubleshooting
   • First-time setup
   • Hands-Free calling
   • Notifications
   • Keyboard
7. DMC Frequently Asked Questions

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DMC Overview

DMC (Dell Mobile Connect) is a software solution that enables users to connect their personal computer with their smartphone, creating one integrated experience. This provides the ability to work on a personal computer, while also answering calls, sending text messages, and viewing various phone notifications. Phone actions are performed by using the personal computer’s keyboard, mouse, and touch screen, in addition to a high-quality microphone and speakers.

The solution consists of a PERSONAL COMPUTER-side app (Universal Windows Platform (UWP) app that is preinstalled on new Dell PCs), and an iPhone-side app that the user is requested to download from the App Store as part of the initial setup process. The functionality and necessity of the iPhone app is discussed later in this document. Once the personal computer and the phone are paired and connected for the first time, the full functionality of the solution is available and ready to be used.

DMC (iOS 10 version) provides the following key features:

• Sending and receiving text messages
• Receiving and making phone calls

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DMC connectivity architecture

DMC consists of three software packages:

1.  Windows drivers which should be pre-installed on the personal computer and will be updated automatically through Dell Update (and can be downloaded from there as well)
2.  Windows app which should be pre-installed on the personal computer and can be updated using the Microsoft app store
3.  iOS app which should be downloaded from the iOS market or other Apple app stores

 

Bluetooth (BT) link

After completing the Add a New Phone setup (see next section), the phone will be BT-paired with the personal computer.

The BT link enables the following functions:

• Contacts: The phone book is retrieved from your phone and displayed on the personal computer
• SMS: Text messages are received and sent using the BT link
• Hands-free calling: Phone calls are routed to the personal computer using the BT link
• Keyboards channel: The phone is mirrored onto the personal computer screen, and DMC enables interaction with the phone using the keyboard, mouse, and touch. These input commands are transmitted through the BT link

Fig. 1: DMC BT functions

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Main DMC functions

Add New Phone (ANP)

The Add New Phone (ANP) wizard enables BT pairing between the phone and the personal computer, without requiring the user to open the BT Setting screen on the personal computer side.

To pair the iPhone with the personal computer, follow the steps below:

1. Select iPhone on your APN wizard (See Fig. 2)
   
   
    
2. Go to Settings > Bluetooth on your iPhone and verify that Bluetooth is turned on (See Figs. 3.4)
   
   

 

• The phone’s Bluetooth name should be displayed on the personal computer app screen. Click Select to continue.

 

• Approve pairing on both the phone app and the personal computer app (See Figs. 5, 6)
  
  

 

• The personal computer app will now instruct you to turn on the Show notification feature (See Figs. 7, 8, 9)
  
  

 

The DMC iPhone app

The DMC iPhone app has a single purpose, which is to enable outgoing SMS messages from the personal computer using DMC. Users do not need the app to use hands-free calling, or to receive SMS messages.

• To allow notifications to be displayed, click the Information icon located to the right of your computer name (See Fig. 8), and then switch on the Show Notifications button (See Fig. 9).
  
  

To ensure that the app is running in the foreground, the DMC iPhone app has an Unlock feature that prevents the phone from getting locked (See Fig. 10).
 

 

Launching and quitting DMC Windows app

• DMC auto-run

  The DMC Windows app is configured to launch automatically upon personal computer startup. If the phone is paired to the personal computer and within BT range DMC will connect the two, unless the user has manually disconnected the two. There is no need to run the iPhone app or the Windows app to get the system to work.
  
  It is possible to prevent DMC from auto-running upon personal computer startup using Settings > Startup in the Windows app

 

• Quitting DMC

  To quit DMC the user should go to the Information Center, right-click the DMC icon, and select Quit (See Fig. 11).
  
  

• Launching DMC

  DMC can be launched in one of two ways:
   
  1. Via the Windows start menu
  2. By clicking the desktop icon (if exists)

 

Texting with DMC

With DMC, users can view incoming text messages on their personal computer screen, and use their personal computer keyboard to type text messages.

• Receiving text messages

  DMC shows incoming text messages in two scenarios:
   
  • As a Popup notification
  • On the DMC App when clicking the Messages tab

 

• Sending text messages

  Users can type using the personal computer keyboard and send text messages in the following three scenarios:
   
  • Responding to an incoming text notification
  • Texting while rejecting a call, or when a call waiting is activated
  • By proactively selecting Texting in the Contacts tab

 

Hands-Free calling

The Hands-Free feature enables users to make and receive phone calls from their personal computers. The call is routed from the phone in the same way as with BT headsets. Calls are made using the personal computer’s microphone and speakers, while the phone can be placed at some distance from the personal computer, but within BT range.

• Hand-free calling includes the following features:
  • Dialer
  • Making calls using the contacts list
  • Answering calls from an on-screen notification (users can take the call, reject it, or reject it with a text)
  • Switching between Hands-Free and regular (private) mode (See Fig. 12)
    
    

 

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DMC states

The main states of DMC are: Paired, Connected, and Disconnected.

Paired state

After the ANP wizard is completed, the phone and the personal computer are BT-paired. Paring is a one-time procedure, which essentially 'introduces' the personal computer and the phone to enable potential future connectivity.

• The phone and the personal computer remain BT-paired even in the following scenarios:
  • The phone and personal computer are not connected, for example, if the user chooses to manually disconnect
  • The phone and the personal computer are not within BT range
  • The DMC app is not running

Connected state

DMC is in a Connected state when the BT link between the personal computer and the phone is active.

• DMC is in a Connected state when the BT link between the personal computer and the phone is active. To be in a Connected state, all the following conditions must be met:
  • The phone and the personal computer are BT-paired
  • The phone and the personal computer are within the BT range
  • The DMC app is running

Disconnected state

• DMC can be disconnected in the following ways:
  • From the iOS app or iOS notification (See Fig. 8, 9)
  • From the personal computer App pane by clicking Disconnect (See Fig. 10)
  • By right-clicking the DMC icon on the Information Center, and selecting Disconnect (See Fig 11)
  • From Settings > phones (See Fig. 12)

 

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DMC Windows App

The DMC Windows app provides the following functionality using several tabs located along with the left panel of the screen:

• DMC Windows app tabs

  Tab Icon	Function	Action Prompt
  	Notifications	Opens a screen with a list of the pending phone notifications The dynamic numbering represents the number of notifications that are waiting to be read.
  	Dialer	Opens a dialer screen that allows insertion of a phone number to be dialed, either through the numbered buttons on the screen (using touch or mouse) or through the personal computer’s keyboard.
  	Contacts	Opens the phone’s contacts list and allows a contact search Once a contact is found, the relevant details are presented (including photo when available) and the user is given the option to call or send an SMS message to that contact.
  	Messages	Opens the SMS messaging screen and presents the logged text conversations A click on a certain conversation opens that conversation and makes it ready for a new text entry

 

• DMC Windows app functions

  Tab Icon	Function	Action Prompt
  	Settings	Opens the settings screen in a separate window to allow the user to modify different app settings and behaviors
  	Disconnect	Disconnects the phone from the personal computer and terminates the current session The devices will still be paired and can be connected again with another click of the same icon
  	Do not disturb	Blocks popup phone notifications from being presented on the personal computer screen
  	Connect personal computer keyboard to iPhone	Make the personal computer’s keyboard your iPhone keyboard.

 

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DMC Troubleshooting

First-time setup

• Problem: Cannot pair the phone to the personal computer
  Probable cause: Failure of BT pairing
  Suggested fix:
  1. Make sure BT is turned on both on the personal computer and the phone [if either was not on - try pairing again after turning BT on]
  2. [If did not help] Go to BT settings on the personal computer (search for Bluetooth setting), then locate the phone on the paired devices list.
  3. Click the phone name.
  4. Select Remove Device to unpair it
  5. Go to BT settings on the phone, and locate the personal computer name in the paired or connected list.
  6. Click the personal computer name and select Unpair.
  7. Select Add New Phone from the Windows app Settings > Phones
   

Hands-Free calling

• Problem: Poor audio quality
  Probable cause: Poor BT connection
  Suggested fix: Bring the phone closer to the personal computer. If this does not work, restart the Windows app.

 

• Problem: When using a BT headset, no call audio is routed to the personal computer or the headset
  Probable cause: BT cannot support concurrent connections
  Suggested fix: If the headset includes a connecting USB dongle - connect the dongle to the personal computer and enjoy the ability to use the BT headset with DMC. If no USB dongle is included, there is no current support for the BT headset that is connected directly to the personal computer through the BT settings (BT limitation).
   

Notifications

• Problem: Cannot see notifications
  Probable cause: Notifications were not granted permissions
  Suggested fix:
  1. Open Settings > Bluetooth on your iPhone
  2. Select the icon near your computer name and choose Show Notifications (see fig 8 and 9)

Keyboard

• Problem: I cannot use the iPhone’s software keyboard
  Probable cause: The personal computer’s keyboard is set as an external Keyboard
  Suggested fix: Click the icon on the Windows app pane

 

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DMC Frequently Asked Questions

1. Question: During an Incoming call, as I am about to enter a pre-existing text message, the incoming call no longer exists.
   Answer: There is a problem that exists in the software where the "Texting" screen will still exist even after the incoming call is terminated. This problem was resolved in the RoW release (January 2018).
    
2. Question: While using the camera on my phone and performing an orientation, the display appears distorted. Is there a resolution to this issue?
   Answer: Stop the beaming process and then restart the beaming. This should resolve the issue.

 

• Question: Is the User Interface for the Driver Installer activity available in the native language when the SUT language setting of HK and Ukrainian?
  Answer: InstallShield defaults to ENGISH if the language in question is not supported. This is normal behavior.

 

• Question: Why cannot I send or receive an SMS message from my computer when paired with a phone OPPO R9S?
  Answer: OPPO does not allow sending SMS messages through Bluetooth regardless of the version of Android on the phone.

 

• Question: While the system language is set to Turkish, when setting the "Do Not Disturb" feature on SUT the selection for "on" and "off" is in English instead of Turkish üzerinde and kapalı.
  Answer: This is an error in the translator software used by the developer. This error will be corrected in the next software release after 1.1.

 

• Question: When the system language is set to Spanish when setting the "Do Not Disturb" is displayed for altering, the message to set is incomplete.
  Answer: While the message is incomplete, a fix has been identified and developed for resolving the issue. The solution will be implemented in the next software release.
   
• Question: When selecting Emoji for a message, I experience one of the following errors:
  • Some Emoji’s not properly showing up
  • When you input a lot of Emoji (more than two lines) in an SMS conversation screen, the edit box will not automatically follow the input cursor
  • Some Emoji of the personal computer app cannot show in the SMS edit box and phone
  • Emoji cannot show in the details of SMS conversion with an LG phone
  • Some Emojis cannot show on the Phone but can be displayed on the personal computer app
  • When you click two emojis continuously after opening the emoji pane, the emoji pane will disappear
  • Emoji is lost when reopening the SMS that has been sent
  • The Emoji message shows incorrectly when clicking the "national flag" button
  Answer: None of these proprietary third-party software errors will be corrected as Dell does not have access to the code.

 

• Question: As a user, sometimes Bluetooth will lose the Device Manager after changing the OS language.
  Answer: Updating the Bluetooth driver to the latest revision resolves the issue

 

• Question: As a user, is there a solution if notifications do not appear on my personal computer app that originated from my phone?
  Answer: For Vivo phones, during the paring procedure the current version should pop up a Vivo hidden permission window in which he user should grant permission to receive notifications. For all other phones, uninstall the app, re-install the app and then reboot the phone. 

 

• Question: Sometimes the third-party push information to the notification center is incomplete.
  Answer: This issue has been detected with those phones that are using Specific (Chinese) applications that are using a custom view for displaying notifications. This issue will be resolved in a future release.

 

• Question: Sometimes my cursor or mouse will not work on the beaming window on my personal computer when I pair my Smart Phone to my personal computer with DMC.
  Answer: Certain security packages on smartphones can cause this issue. If the user unpairs all devices, wait 3 minutes, and then repair, the mouse cursor functionality should be restored.

 

• Question: Sometimes the characters in my email are jumbled.
  Answer: This is a Microsoft Outlook issue with their email. Microsoft’s integrated email does not decode all characters. This issue is not found with other email services. A workaround can be achieved by editing the advanced settings in the Microsoft Mail client. https://answers.microsoft.com/en-us/windowslive/forum/livemail-email/windows-live-mail-mailto-protocoll-link-utf8-chars/70c99781-7f72-4c17-b678-4074576bf1f4  

 

• Question: The picture of the phone contact in the SMS is not displayed on the personal computer.
  Answer: This is normal functionality for DMC. DMC does not attempt to associate the SMS picture with a particular text or phone call.

 

 

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• Question: How do I remove the "Bluetooth HID Device" yellow bang when Dell Mobile Connect is connected to a smartphone using DMC and then connect to a second personal computer using Bluetooth?
  Answer: Go to the personal computer settings, remove the second personal computer Bluetooth from the SUT. Then the "Bluetooth HID device" yellow bang disappears from Dell Mobile Connect.

Troubleshooting is provided in the event of failure.

Troubleshooting is provided in the event of failure.

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