The Factory Image Restore option may not be accessible on Dell systems upgraded to Windows 10. Follow the steps provided in this article to resolve the issue.
The Factory Image Restore option may not be accessible on Dell systems (Inspiron, OptiPlex, Alienware, Venue Pro, Precision Workstation, Vostro and Latitude) upgraded to Windows 10 when attempting to backup the system.
To resolve the problem, follow the steps below:
You can then proceed with backup as usual