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Users are Deleted from PBA Database

Summary: Users may be deleted from the PBA database on computers with a Self-Encrypting Drive (SED).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Data Protection | Self-Encrypting Drive

Affected Versions:

  • v8.12 and Earlier

In the DellCommon.log file, a line is written showing the deletion. This prevents a deleted user from being able to log in with cached credentials when off the network.

2016.08.30 09:30:23 I Pba : deleted PBA user "zulu"

Cause

This is due to a return from the Microsoft LookupAccountSID function stating that the user does not exist.

Resolution

Note: Dell Encryption v8.12 no longer uses this lookup function.

Upgrade to the latest version.

Users running v8.12 and earlier has to connect to the network, perform a recovery or have a nondeleted user log in.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000124860
Article Type: Solution
Last Modified: 07 May 2024
Version:  8
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