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MD Series: How to swap a controller battery MD32xx/34xx/36xx/38xx

Summary: This tutorial explains how to swap a controller battery at MD32xx, MD34xx, MD36xx or MD38xx

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

If the battery performance is too weak or if it has already failed, it must be replaced to avoid data loss. Normally that is shown in MDSM Recovery Guru.

Cause

Because rechargeable batteries lose capacity over a certain period of time or because they have failed due to an error it scould be replaced to avoid data loss.

Resolution

1. Set the Controller Offline
  • a. Please open the Modular Disk Storage Manager and connect to the Storage which shows the Failure.
  • b. Than click the Hardware.
  • c. Then select the controller in the rear view of the device. (Selected is shown with blue outline).
  • d. Now click Advanced > Recovery > Place RAID Controller Modul > Offline.
                 SLN316609_en_US__1Btry 1
  • e. Now the controller is offline.
2. Swap the Battery
  • a. Remove the Controller which is Offline
                 SLN316609_en_US__2Btry 2
  • b. Release the Screws on booth sides of the Controller and push off the cover.
                 SLN316609_en_US__3Btry 3
                 SLN316609_en_US__4Btry 4
  • c. Loosen the screw on the battery and remove it.
                 SLN316609_en_US__5Btry 5
                 SLN316609_en_US__6Btry 6
  • d. To insert the new battery, please proceed in reverse order.

3. Set the Controller Online
  • a. Please open the Modular Disk Storage Manager and connect to the Storage which shows the Failure.
  • b. Than click the Hardware.
  • c. Then select the controller in the rear view of the device which is Offline. (Selected is shown with blue outline).
  • d. Now click Advanced > Recovery > Place RAID Controller Modul > Online.

Affected Products

Dell PowerVault MD3600f/3620f Windows HA Cluster, Dell PowerVault OEM Ready MD34XX and MD38XX, PowerVault MD3200, PowerVault MD3200i, PowerVault MD3220, PowerVault MD3220i, PowerVault MD3260, PowerVault MD3260i, PowerVault MD3400, PowerVault MD3420 , PowerVault MD3460, PowerVault MD3600i, PowerVault MD3620F, PowerVault MD3620i, PowerVault MD3660f, PowerVault MD3660i, PowerVault MD3800f, PowerVault MD3800i, PowerVault MD3820f, PowerVault MD3820i, PowerVault MD3860f, PowerVault MD3860i ...
Article Properties
Article Number: 000124605
Article Type: Solution
Last Modified: 10 Oct 2022
Version:  4
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