How to Enable Verbose Logging in Dell Threat Defense

This article covers how to enable verbose logging in Dell Threat Defense.

Affected Products:

• Dell Threat Defense

By default, devices contain limited logging for Dell Threat Defense. It is highly recommended to enable verbose logging on a device before troubleshooting or contacting Dell Data Security ProSupport. For more information, reference Dell Data Security International Support Phone Numbers. For more information about how to collect logs, reference How to Collect Logs for Dell Threat Defense.

1. From a web browser, go to the Dell Threat Defense administration console at:
   • North America: https://dellthreatdefense.cylance.com
   • Europe: https://dellthreatdefense-eu.cylance.com
   • Asia Pacific: https://dellthreatdefense-au.cylance.com
2. Log in to the Dell Threat Defense administration console.
   
3. In the console, click the Devices tab.
   
4. Click a device.
   
   Note: The example device name may differ in your environment.
5. In the Edit Properties section, change Agent Logging Level to Verbose and then click Save.
   
   Note: The verbose logging command is sent to the device using data.cylance.com on port 443.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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