Dell Venue Pro Tablet Does Not Charge

Following the steps below will help you to resolve charging issues on your Dell Venue Pro tablet.

1. Make sure to use the original USB cord and AC adapter that came with your Dell Venue Pro tablet.
   Note:

   • The power adapter that comes with the Venue Pro 11 models provides 23 watts of power to charge and run your Venue Pro 11 tablet.
   • Third party USB cords and AC adapters may not provide the needed amount of electricity to charge or run the tablet. It has been reported that the battery level may actually go down while using the tablet.
    

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2. Check for any damage or loose connection on the charging port of the tablet.
   Note: To find where the charging port is, see the the Quick Start Guide for your Tablet. For more information on how to download and view manuals, see the Dell Knowledge Base article: Manuals and Documentation for your Dell Product
    

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3. Connect the charger to the wall socket directly instead of a surge protector while charging.
    

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4. Try with an alternate, known-good Dell Venue Pro USB cable and AC adapter of the same wattage (if available).
    

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5. When the tablet still has power, update the BIOS to the latest revision from Dell Support.
   Note: For more information on how to download and install the BIOS, see the Dell Knowledge Base article: How do I download and install the latest BIOS version for my Dell computer?
    
   • Dell Venue 11 Pro (7130/7139) driver page

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   • Dell Venue 11 Pro (7140) driver page
     Note: For more information such as the time required to fully charge the tablet, the Micro-USB location, LED Status Indicators and turning on the tablet, see the Dell Knowledge Base article: Charging and turning on the Dell Venue 11 Pro 7140 tablet.

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   • Dell Venue 10 Pro (5055) driver page
     Note: For more information such as the time required to fully charge the tablet, the Micro-USB location, LED Status Indicators and turning on the tablet, see the Dell Knowledge Base article: Charging and Turning on the Dell Venue 10 Pro (5055) Tablet or Troubleshooting no power and battery charging issues on the Venue 10 5050 and Venue 10 Pro 5055.

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   • Dell Venue 10 Pro (5056) driver page
     Note: For more information such as the time required to fully charge the tablet, the Micro-USB location, LED Status Indicators and turning on the tablet, see the Dell Knowledge Base article: Charging and Turning on the Dell Venue 10 Pro (5056) Tablet.

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   • Dell Venue 11 Pro (5130 32-bit) driver page
     Note: For more information such as the time required to fully charge the tablet, the Micro-USB location, LED Status Indicators and turning on the tablet, see the Dell Knowledge Base article: Charging and turning on the Dell Venue 11 Pro 5130.

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   • Dell Venue 11 Pro (5130 64-bit) driver page
     Note: For more information such as the time required to fully charge the tablet, the Micro-USB location, LED Status Indicators and turning on the tablet, see the Dell Knowledge Base article: Charging and turning on the Dell Venue 11 Pro 5130.

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   • Dell Venue 8 Pro (5830) driver page
     Note: For more information such as the time required to fully charge the tablet, the Micro-USB location, LED Status Indicators and turning on the tablet, see the Dell Knowledge Base article: Charging and turning on the Dell Venue 8 Pro.

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   • Dell Venue 8 Pro (5855) driver page
     Note: For more information such as the time required to fully charge the tablet, the Micro-USB location, LED Status Indicators and turning on the tablet, see the Dell Knowledge Base article: Charging and Turning on the Dell Venue Pro 8 (5855) Tablet.

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6. When the tablet still has power, run the enhanced Pre-Boot System Assessment (ePSA) diagnostics and write down any error message.
   Note: For more information on how to run the ePSA diagnostics, see the Dell Knowledge Base article: Run built-in diagnostics for your Dell computer.