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Realtek USB 3.0 Ethernet Adapter is Enumerated as a CD-ROM Device After Installing Windows When Using MDT or SCCM

Summary: This article contains information about the Realtek USB 3.0 Ethernet adapter being enumerated as a CD-ROM device.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Adapter Enumerated as CD-ROM Device

If the Realtek 8153 USB 3.0 driver is initialized without receiving a "call back" from the proper Realtek driver (7.5.x.x, 7.12.x.x, or 7.14.x.x). The device switches to a "USB Storage Device" to install the driver.

Realtek 8153 USB 3.0 Adapter


This is how the adapter may be enumerated in Device Manager without the proper driver installation:

Windows Device Manager Realtek USB CD-Rom USB Device

This issue is seen in Windows installations using System Center Configuration Manager (SCCM) 2012 or Microsoft Deployment Toolkit (MDT) 2013 that lacks the proper Realtek driver in the Task Sequence.

Cause

A missing driver is the cause of this issue.

Resolution

Do not attempt to manually update the driver as it fails. Unplug the device and plug it back in to switch it over to "Ethernet" mode. You may also run the Realtek USB Ethernet Family Controller Software This hyperlink is taking you to a website outside of Dell Technologies. and then hot plug the USB adapter.

Windows File Explorer

This is how the adapter is enumerated in Device Manager after the driver installation:

Windows Device Manager Realtek USB GBE Family Controller

If you are using an automated imaging process such as SCCM 2012 or MDT 2013, the Realtek 8153 needs the following driver combinations to prevent the CD-ROM functionality from activating.

SCCM 2007 x86 can be scripted to run the RTK driver installer silent to switch from CD-ROM to Network mode if scripted in the PE environment.

MDT 2013    
PE 5.0 x64 Driver 8.3.0513.2013 (Native to PE 5.0)  
W7x64 Driver 7.12.0812.2014 PASS  
     
SCCM 2012 R2    
PE 5.0 x64 Driver 8.3.0513.2013 (Native to PE 5.0)  
W7x64 Driver 7.12.0812.2014 PASS
     
SCCM 2012 R2 x86      
PE 5.0 x86 Driver 8.3.0513.2013 (Native to PE 5.0)  
W7x86 Driver 7.14.1114.2014 PASS
     
SCCM 2007 x86 RTK_NIC_DRIVER_INSTALLER.sfx.exe /s   PASS
SCCM 2007 x64 RTK_NIC_DRIVER_INSTALLER.sfx.exe /s FAIL

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Affected Products

Alienware, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Fixed Workstations, Mobile Workstations
Article Properties
Article Number: 000123568
Article Type: Solution
Last Modified: 30 Aug 2024
Version:  7
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