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Dell EMC VxRail: Upgrade failure with error "Failed upgrade firmwares via PTAgent" because of an iDRAC issue

Summary: There is a known issue where upgrading firmware may fail because of an iDRAC issue.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

This issue happens during LCM when trying to apply firmware updates to the ESXi host.

During Lifecycle Management (LCM) upgrade, upgrading the ESXi hosts may fail with error message similar to: "Failed upgrade firmwares via PTAgent".

Cause

There are multiple reasons why this generic issue may happen. This KB article is for a known issue with iDRAC.

Resolution

Since there are multiple reasons that may lead to this symptom, the first thing is to click retry button on GUI and try again.

If it fails on the same ESXi host with the same error message:   
  1. Log in to the iDRAC of the host with the issue using SSH. If iDRAC is not connected, SSH to the corresponding ESXi host, and then from ESXi host, SSH to IP 169.254.0.1 using iDRAC account
  2. Run command.
racadm jobqueue delete -i JID_CLEARALL_FORCE
  1. Reset iDRAC using iDRAC GUI or ESXi command line following KB 511713.
  2. Waiting for a few minutes, then retry LCM update.

Additional Information

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https://downloads.dell.com/TranslatedPDF/AR-SA_536821.pdf
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https://downloads.dell.com/TranslatedPDF/ES_536821.pdf
https://downloads.dell.com/TranslatedPDF/ES-XL_536821.pdf
https://downloads.dell.com/TranslatedPDF/FR_536821.pdf
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https://downloads.dell.com/TranslatedPDF/ZH-CN_536821.pdf
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Affected Products

VxRail Appliance Series

Products

VxRail Appliance Series
Article Properties
Article Number: 000062904
Article Type: Solution
Last Modified: 12 May 2023
Version:  5
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