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Article Number: 000060654

Dell EMC NetWorker: Unable to check out 'NETWORKER_UPDATE': status - -9 'Invalid host. (-9,57)'

Summary: This article will help in resolving NetWorker Unserved License related issue. There are two license types Unserved and Served. A Served License file is used in conjunction with a CLP server. ...

Article Content

Symptoms

Note: For a detailed licensing guide please see the Dell EMC NetWorker Licensing Guide 19.4.
For all other Dell EMC NetWorker Licensing Questions refer to the Dell EMC License page.
Also you can reference Dell EMC NetWorker Licensing - Differences between served and unserved license file.

After upgrading NetWorker Server and applying a new Update License File, the error is seen.

Unserved License validation fails with the following errors:    
  
Checking CLP connection using "D:\Program Files\EMC NetWorker\nsr/lic/licspec.properties".
Checking license properties file "D:\Program Files\EMC NetWorker\nsr/lic/licspec.properties"
Found 'license path=D:\Program Files\EMC NetWorker\nsr\lic\dpa.lic'
Checking license file 'D:\Program Files\EMC NetWorker\nsr\lic\dpa.lic'
License file 'D:\Program Files\EMC NetWorker\nsr\lic\dpa.lic' is unserved
172537:nsrlic: Unable to check out 'NETWORKER_UPDATE': status - -9 'Invalid host. (-9,57)'
172537:nsrlic: Unable to check out 'NETWORKER_CAPACITY': status - -9 'Invalid host. (-9,57)'
172527:nsrlic: License file 'D:\Program Files\EMC NetWorker\nsr\lic\dpa.lic' issues found: 0
FAILED


kA23a000000GCEFCA4_3_0

Cause

NetWorker Server has multiple NICs and it is unable to identify from which the license has to be read.

nsrwatch and ping shows different IPs but not the IP for which we have a License file.

IPv6 is enabled.

Resolution

Prioritize the NIC with the IP specified in the License File:    
  1. Open Network and Sharing Center.
  2. Click on Change adapter settings.
  3. Right click on the adapter that has TAP-Win32 Adapter V9 in the description and select Properties.
  4. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
  5. Click on Advanced.
  6. De-select the Automatic metric option and enter  1  in to the Interface metric box giving High priority.
kA23a000000GCEFCA4_2_0
  1. Follow the same steps for making the other NIC and enter Larger value (e.g: 10) giving it Low priority.
  2. Click OK on all the windows and restart your computer so that the changes can take effect.
Once the above process is completed, validate the License. Now it is applied and the following type of output is seen if it is applied successfully.
kA23a000000GCEFCA4_2_1

Article Properties

Affected Product

NetWorker Family

Last Published Date

10 Jun 2021

Version

5

Article Type

Solution

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