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Article Number: 000052069

Dell EMC Unity: Not an EMC storage device or you do not have access to device

Summary: Vsphere is showing storage capacity under " Summary" but in " Storage System" and " Storage Device" it displays " Not an EMC storage device or you don not have access to storage"

Article Content

Symptoms


  We need to register the the Storage with the VSI application so it can manage the storage
.
 


EMC Datastore reports under its summary tab  Not an EMC Storage device or you do not have access to device  under Storage system.

kA2j00000004FdNCAU_3_0

Cause

 
  • The vCenter is integrated with VSI.
  • The LUN belongs to an array that is not registered with VSI
  • The array is not registered with the VSI user

Resolution

 Steps:
1. Ensure that the EMC VSI Plugin is installed on the vCenter.
    Found under Home -> vCenter

2. Ensure that the user is registered with VSI. You will see VSI server = Online under
    Home -> vCenter -> EMC VSI -> Solutions Integration Service
    If it is NOT registered, follow steps A & B.
    If registered go to step 3.

A. If Solutions integration Service reports  No registered Solutions Integration Service 
    Click  Actions  and choose  Register Solutions Integrations Service 

B. If the registration is successful but does not show up under:
     Home -> vCenter -> EMC VSI -> Solutions Integration Service  Please refer to the following KB https://support.emc.com/kb/463959

kA2j00000004FdNCAU_2_0 


3. Go to Home -> vCenter -> EMC VSI -> Storage Systems
    In this screen click on " Actions"
    and select  "Register Storage Systems"

EXAMPLE:
 -  Select drop down  "Storage system type"    [  Unity ]
 -  Check [  ]  for block ( VMFS or RDM) storage
                     or for file ( NFS )  storage 
 - Complete
 - Storage Processor or Control Station  IP ( 127.0.0.1 )
 - Unisphere or Control Station user name     ( XXXX ) 
 -Unisphere or  Control Station   password    (XXXXX)
 - click ( OK )
    
   kA2j00000004FdNCAU_2_1

Once the registration is successful you should see the following:
-  You should now see the array Name " APM000XXXXXXXX"
-  You should now see the array Model  " UNITYXXXX"
 - You should now see Management IP " 127.0.0.1
 - You should now see More Info    " Block or File = xxxxxxxxx"

kA2j00000004FdNCAU_2_2
   

 4.Once the storage system is successfully registered go back to the datastore and verify the message has been replaced with proper array information.
  Home -> vCenter -> Datastore -> click on the datastore name 

EXAMPLE OF OUTPUT:

kA2j00000004FdNCAU_2_3

 

Article Properties

Affected Product

Dell EMC Unity Family

Product

Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid, VNX1 Series, VNX2 Series

Last Published Date

20 Nov 2020

Version

2

Article Type

Solution

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