VxRail: Uploading Upgrade Bundle Stuck at 80 Percent While Getting Firmware

Summary: Uploading the bundle fails due to host iDRAC not responding.

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Symptoms

Issue:
Uploading package is getting stuck at 80% while getting firmware.

Error message:

2018-11-09T05:14:46.141+0000 INFO  [pool-11-thread-1] com.vce.commons.vcm.PlatformServiceClient PlatformServiceClient.getFirmwares:187 - The firmware version on host esxi04.company.com is [{"model": "bmc", "version": "3.15.17.15
", "type": "bmc"}, {"model": "disk_ctlr", "version": "13.17.03.05", "type": "disk_ctlr"}, {"model": "boss", "version": "2.5.13.2008", "type": "boss"}]
2018-11-09T05:14:46.141+0000 ERROR [pool-11-thread-1] com.vce.lcm.service.LCMServiceImpl LCMServiceImpl.uploadOfflineUpgradeBundle:204 - Stack trace:
java.lang.NullPointerException
        at com.vce.commons.vcm.VersionDiscoveryService.getBiosVersionInfo(VersionDiscoveryService.java:168) ~[commons-4.5.200.jar:?]
        at com.vce.commons.vcm.SystemVCMCheckServiceImpl.getCurrentDvcVersionForHost(SystemVCMCheckServiceImpl.java:124) ~[commons-4.5.200.jar:?]
        at com.vce.commons.vcm.SystemVCMCheckServiceImpl.getCurrentVersion(SystemVCMCheckServiceImpl.java:69) ~[commons-4.5.200.jar:?]
        at com.vce.lcm.helper.LCMUtilService.getCurrentVersion(LCMUtilService.java:862) ~[lcm_module-4.5.200.jar:?]
        at com.vce.lcm.helper.LCMUtilService.avoidDowngradeCheck(LCMUtilService.java:1097) ~[lcm_module-4.5.200.jar:?]
        at com.vce.lcm.service.checker.profile.VersionCompatibilityPrechecker.vcmCheckRecursive(VersionCompatibilityPrechecker.java:174) ~[lcm_module-4.5.200.jar:?]
        at com.vce.lcm.service.checker.profile.VersionCompatibilityPrechecker.vcmCheckRecursive(VersionCompatibilityPrechecker.java:146) ~[lcm_module-4.5.200.jar:?]
        at com.vce.lcm.service.checker.profile.VersionCompatibilityPrechecker.vcmCheckRecursive(VersionCompatibilityPrechecker.java:146) ~[lcm_module-4.5.200.jar:?]
        at com.vce.lcm.service.checker.profile.VersionCompatibilityPrechecker.performCheck(VersionCompatibilityPrechecker.java:110) ~[lcm_module-4.5.200.jar:?]
        at com.vce.lcm.helper.LCMUtilService.executeIndividualCheck(LCMUtilService.java:728) ~[lcm_module-4.5.200.jar:?]
        at com.vce.lcm.service.composite.CompositeBundleProfilePrecheckHelper.performCheck(CompositeBundleProfilePrecheckHelper.java:67) ~[lcm_module-4.5.200.jar:?]
        at com.vce.lcm.service.LCMServiceImpl.uploadLocalCompositeBundle(LCMServiceImpl.java:525) ~[lcm_module-4.5.200.jar:?]
        at com.vce.lcm.service.LCMServiceImpl.uploadCompositeBundle(LCMServiceImpl.java:645) ~[lcm_module-4.5.200.jar:?]
        at com.vce.lcm.service.LCMServiceImpl.uploadOfflineUpgradeBundle(LCMServiceImpl.java:202) [lcm_module-4.5.200.jar:?]
        at com.emc.mystic.manager.web.service.VirtualApplianceUpgradeService.runBundleUpload(VirtualApplianceUpgradeService.java:311) [classes/:?]
        at com.emc.mystic.manager.web.service.VirtualApplianceUpgradeService$1.run(VirtualApplianceUpgradeService.java:240) [classes/:?]
        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [?:1.8.0_152]
        at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_152]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_152]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_152]
        at java.lang.Thread.run(Thread.java:748) [?:1.8.0_152]

Cause

It failed to fetch all the necessary information about the node because of the communication problem between iDRAC and the node.

Ex.
A good fetching outputs:

2018-11-09T05:14:29.931+0000 INFO  [pool-11-thread-1] com.vce.commons.vcm.PlatformServiceClient PlatformServiceClient.getFirmwares:187 - The firmware version on host esxi03.company.com is [{"model": "bmc", "version": "3.15.17.15
", "type": "bmc"}, {"model": "bios", "version": "1.2.11", "type": "bios"}, {"model": "disk_ctlr", "version": "13.17.03.05", "type": "disk_ctlr"}, {"model": "boss", "version": "2.5.13.2008", "type": "boss"}, {"model": "x710", "vers
ion": "18.3.6", "type": "nic"}]


A bad fetching outputs:

2018-11-09T05:14:46.141+0000 INFO  [pool-11-thread-1] com.vce.commons.vcm.PlatformServiceClient PlatformServiceClient.getFirmwares:187 - The firmware version on host esxi04.company.com is [{"model": "bmc", "version": "3.15.17.15
", "type": "bmc"}, {"model": "disk_ctlr", "version": "13.17.03.05", "type": "disk_ctlr"}, {"model": "boss", "version": "2.5.13.2008", "type": "boss"}]

Resolution

To resolve this issue, reset the iDRAC of the affected node or reboot the node may also resolve the issue.

Reset iDRAC procedure:

  1. SSH to the affected node
  2. Run the command "find / -name ipmitool_static" to find out the path to ipmitool_static
  3. Use the path found in step2 to run the following command:
    • For example: /scratch/dell/DellPTAgent/bin/ipmitool_static mc reset cold

Affected Products

VxRail, VxRail Appliance Series, VxRail Software
Article Properties
Article Number: 000033375
Article Type: Solution
Last Modified: 28 Jan 2026
Version:  5
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