Connectrix Brocade B-Series: SANnav, How to collect technical support information from SANnav
Connectrix Brocade B-Series: SANnav, How to collect technical support information from SANnav
Summary:Connectrix Brocade B-Series: SANnav, How to collect technical support information from SANnav
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Instructions
Issue: How to collect technical support information from Sannav
Sannav collect logs.
From the SANnav Management Portal:
Click the Settings icon > Services > SANnav Support Data Collection.
Click the Generate button.
The Generate Support Save dialog box displays.
Select one of the following radio-button options (for technical support the "full" button) and click OK.
Support Data Collection takes some time to generate. The files generated are listed under Generated Support Data Files in the Support Data Collection page.
NOTE: The Generate button is in a disabled state while support data collection is in progress.
The support data collection files can be downloaded from the same SANnav Support Data Collection page.
Select the file to download and click the download button.
From the SANnav server via the CLI: 1. Change directory to the supportsave directory in the install directory:
Example:
[root@vm3124 /]# cd SANnav [root@vm3124 SANnav]# ls Portal_1.1.1_rc_bld51 Portal_1.srl sannav_portal_1.1.1-distribution.tar.gz [root@vm3124 SANnav]# cd Portal_1.1.1_rc_bld51 [root@vm3124 Portal_1.1.1_rc_bld51]# ls backuprestore compose data docker elasticsearch-worker jre lib report temp bin conf database elasticsearch images kafka logs supportsave zookeeper [root@vm3124 Portal_1.1.1_rc_bld51]# cd bin [root@vm3124 bin]# ls addLdapServer FilesMerger.sh migrate replace-kafka-certificates.sh stop-server.sh backuprestore FileSplitter.sh push-images.sh replace-server-cert.sh supportsave dbsql install-multi-node-server.sh readme_FilesMerger.txt restart-server.sh tools diag install-single-node-server.sh readme_FileSplitter.txt start-server.sh uninstall-server.sh [root@vm3124 bin]# ls supportsave corebackup eventsbackup gatherhostinfoinit gatherthreaddumps supportsave dbsummary gatherhostinfo gatherlogs historicalbackup [root@vm3124 bin]#
2. run the supportsave script. (Note to collect the Logs and Database for technical troubleshooting.)
Example:
[root@vm3124 supportsave]# ./supportsave ********************************************************************************************* ********************************** Support Data CLI ***************************************** ********************************************************************************************* 1) Logs Only 2) Logs and Database 3) Exit #? 2 SupportSave triggered to collect Logs and Database
3. The supportsave *.zip file will be in the supportsave directory, situated under the install directory
Example:
/SANnav/Portal_1.1.1_rc_bld51/supportsave
[root@vm3124 supportsave]# ls temp vm3124.gslabs.lab.emc.com-Full-03-27-2019-08-13-45.zip vm3124.gslabs.lab.emc.com-MP-Full-03-27-2019-08-27-22.zip
Note: Once the support data collection is finished the file will also show up on the SANnav Management portal.
4. The file or files can then be copied of the server. (For example with ftp or with WinSCP.)
Additional Information
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