NetWorker Runtime Environment (NRE) provides the Java Runtime Environment (JRE) used by the NetWorker authentication service and NetWorker Management Console (NMC).
Clearing Java Cache:
- On the NMC client, open a Windows File Explorer.
- Go to the NRE install location; default: C:\Program Files\NRE\java
- Depending on the NRE version installed, a different JRE folder may be seen. To open the Java control panel, go to ..\jre#.#.#_###\bin\ and open javacpl.exe
- From the General tab, click Settings...
- From Temporary Files and Settings window, Click on Delete Files...
- Ensure Trace and Log Files and Cache Applications and Applets is checked, click Ok.
- Click Ok to close out remaining windows.
Enable Java Console:
- On the NMC client, open a Windows File Explorer.
- Go to the NRE install location; default: C:\Program Files\NRE\java
- Depending on the NRE version installed, a different JRE folder may be seen. To open the Java control panel, go to ..\jre#.#.#_###\bin\ and open javacpl.exe
- Click the Advanced tab.
- Ensure that Enable Tracing and Enable Logging are checked.
- Click the Show Console radio button.
- Click Apply.
- Click Ok to close the Java control panel.
- To Disable the console, repeat the process but select Hide Console.
Enable Java Debug:
- Enable Java Console as per above steps.
- Open the NRE NMC Launcher.
- Log in to the NetWorker Management Console.
- From the Enterprise window, CTRL+SHIFT+Right-Click.
- Click Save Debug Messages... and specify an output location.
- In the Enterprise window, CTRL+SHIFT+Right-Click again.
- From Set Debug Level, select the wanted debug level. Usually, 7.
- Perform actions within NMC which require debug. Copy/Review the output from the Java Console session and collect the Java output file that is created in step 5.
- To disable debug, repeat the process but set Debug Off.
Enabling NRE Debug:
NRE debug can be configured inside the NRE ..Program Files\NRE\logs\logConfig.properties file. The default log debug level is WARNING.
The supported Log Levels from lowest to highest are:
OFF
SEVERE
WARNING
INFO
CONFIG
FINE
FINER
FINEST
ALL
Enable NMC (gstd) Debug:
Debugging can be enabled on the NMC's gst service from the NetWorker Management Console.
- From the NMC's Enterprise screen click on the Setup tab.
- Click the Setup menu and select System Options...
- From System Options, set the Debug Level as required, typically 9.
- No service restart is required, perform actions from NMC requiring debug.
- Collect/Review the gstd.raw from the NMC server.
Linux: /opt/lgtonmc/logs/gstd.raw
Windows: ..\Program Files\EMC NetWorker\Management\GST\logs\gstd.raw
- To render .raw files, see NetWorker: How to use nsr_render_log.