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Dell Pro Stereo Headset WH1022 Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell WH1022 Pro Stereo Headset. You can reference each section to learn more about the features of the Dell WH1022 Pro Stereo Headset and how to use it. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Instructions


Table of Contents:

  1. What is in the Dell WH1022 Pro Stereo Headset box?
  2. Pro Stereo Headset Features
  3. Setting up your Pro Stereo Headset
  4. Troubleshooting
  5. Additional Information
 

Enjoy a comfortable and distraction-free learning experience with adaptive audio, adjustable noise-cancelling microphone, and accessible audio controls.

WH1022 Product Shot

(Figure.1 Work faster and easier with the Dell WH1022 Pro Stereo Headset)


 

What is in the Dell WH1022 Pro Stereo Headset box?

 

What's in the box

(Figure.2 Dell WH1022 Pro Stereo Headset Box Contents)

1 Documents 2 Pro Stereo Headset
3 Headset Controls    
 


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Pro Stereo Headset Features

 

Top View

WH1022 Top View

(Figure.3 Dell WH1022 Pro Stereo Headset Top View)

Left View

WH1022 Left View

(Figure.4 Dell WH1022 Pro Stereo Headset Left View)

Product Features

WH1022 Headset Features

(Figure.5 Dell WH1022 Pro Stereo Headset Product Features)

1 Adjustable Headband 2 Adjustable Noise Cancelling Microphone Boom
3 Leatherette Ear Pads 4 3.5 mm Audio Jack
5
  1. Mute Indicator LED
  2. Mute/Unmute Microphone
  3. Volume Up Button
  4. Volume Down Button
  5. Mute/Unmute Speaker
  6. Power Indicator LED
   
 

Control Functions

WH1022 Headset Controls

(Figure.6 Controls)

  Inline Controls LEDs What they mean
1 Headphone Connection None Where the headphones connect to the controls
2 Mic. Mute Button Solid Red Mute On
Off Mute Off
3 Volume Up Button  None  Increases the listening volume
4 Volume Down Button  None  Decreases the listening volume
5 Speaker Mute Button Solid Green Power On
Off Power Off
 


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Setting up your Pro Stereo Headset

 

Compatibility

Operating Systems:

  • Windows 11, Windows 10, and Mac

Connecting the Pro Stereo Headset

The Dell WH1022 Pro Stereo Headset uses a 3.5 mm audio jack to connect to the control panel. The control panel uses a USB Type-A connector to connect to your Desktop or Laptop computer.

WH1022 Headset Setup

(Figure.7 USB Type-A Connector)


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Troubleshooting

 

Problems Possible solutions
No audio from headset
  • Replug the headset to the computer.
  • Test if the headset works on another device.
Echo heard from the microphone
  • Adjust the volume on your computer.
  • Adjust the Microphone boom so that it is not too close to your mouth.
Buzzing noise heard on calls
  • Check the 3.5 mm audio jack by replugging it, if the noise continues, try rotating the audio jack in the connector.
Unable to hear audio clearly
  • Adjust the microphone closer to your mouth.
  • Adjust the microphone volume on the adapter or adjust the microphone type on the selected adapter.
  • Replug the headset to check again.
Computer speakers playing audio despite having the headset connected
  • Check the Setting > System > Audio > Select Output Device and select Dell Stereo Headset.
 


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Additional Information

 

Additional Information

 

Dell Pro Stereo Headset troubleshooting knowledge base for audio devices

Learn how to use and troubleshoot problems with the Headset that you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Dell WH1022 Pro Stereo Headset User Guide, browse to the Dell WH1022 Pro Stereo Headset Online Manual Page. You can touch or click the View PDF to the right of the Pro Stereo Headset User Guide. It is located in the Manuals and Documents section.


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Affected Products

Dell Stereo Headset WH1022
Article Properties
Article Number: 000197848
Article Type: How To
Last Modified: 08 Apr 2022
Version:  2
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