VMware Carbon Black Cloud Endpoint may be uninstalled to:
- Troubleshoot the product.
- Address operating system incompatibilities.
- Fix licensing discrepancies.
This article covers the steps to uninstall the product.
Affected Products
- VMware Carbon Black Cloud Endpoint
Affected Operating Systems
VMware Carbon Black Onboarding Part 4: Uninstall and Troubleshooting
Duration: 03:03
Closed captions: Available in multiple languages
Click Windows, Mac, or Linux for the steps to uninstall VMware Carbon Black Cloud Endpoint.
Windows
VMware Carbon Black Cloud Endpoint on Windows can be uninstalled through the:
- User interface (UI)
- Command-line interface (CLI)
- VMware Carbon Black Cloud
Click the preferred method for more information.
To uninstall:
- As an administrator, right-click the Windows start menu and then click Run.
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- In the Run UI, type
appwiz.cpl
and then press OK.
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- In Programs and Features, double-click Cb Defense Sensor [BIT].
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Note: [BIT] = 32 or 64 bit.
- Click Yes.
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- If User Account Control (UAC) is enabled, click Yes.
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To uninstall:
- As an administrator, right-click the Windows start menu and then click Run.
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- In the Run UI, type
cmd
and then press CTRL+SHIFT+ENTER. This runs Command Prompt as an admin.
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- In Command Prompt, type
cd [DIRECTORY]\Confer
and then press Enter.
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Note:
[DIRECTORY]
represents the path where the Confer directory resides.
- The path in the example image may differ in your environment.
- Type
uninstall.exe /uninstall [UNINSTALL CODE]
and then press Enter.
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- Type
exit
and then press Enter.
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To uninstall:
- In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant.
- Sign In to the VMware Carbon Black Cloud.
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- In the left menu pane, click Endpoints.
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- Locate and then check the targeted DEVICE NAME.
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Note: The example DEVICE NAME will differ in your environment.
- Click Take Action and then select Uninstall.
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- Click Uninstall.
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Note: With an active connection, the device is uninstalled within 15 minutes.
Mac
VMware Carbon Black Cloud Endpoint can be uninstalled on Mac through the:
- User Interface (UI)
- Terminal
- VMware Carbon Black Cloud Endpoint Cloud
Click the preferred method for more information.
To uninstall:
- Double-click
confer_installer_mac-[VERSION].dmg
.
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- Double-click CbDefense Uninstall.
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- If prompted, click Open. Otherwise, go to Step 4.
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- Click Yes - Uninstall.
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- If prompted, populate the uninstall code and then click Confirm. Otherwise, go to Step 6.
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- Populate the User Name and Password. Once populated, click OK.
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- Click Close.
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To uninstall:
- From the Apple menu, click Go and then select Utilities.
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- In the Utilities menu, double-click Terminal.
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- In terminal, type
sudo /Applications/Confer.app/uninstall -y -c [UNINSTALL CODE]
and then press Enter.
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- Populate the Password for the account being used and then press Enter.
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- Once uninstallation has completed, type
exit
and then press Enter.
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To uninstall:
- In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant.
- Sign In to the VMware Carbon Black Cloud.
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- In the left menu pane, click Endpoints.
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- Locate and then check the targeted DEVICE NAME.
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Note: The DEVICE NAME in the example image will differ in your environment.
- Click Take Action and then select Uninstall.
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- Click Uninstall.
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Note: With an active connection, the device is uninstalled within 15 minutes.
Linux
Click the appropriate operating system for the steps to uninstall VMware Carbon Black Cloud Endpoint.
To uninstall:
- Open Terminal.
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- Type
sudo rpm -e cb-psc-sensor
and then press Enter.
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- Populate the password for the account being used and then press Enter.
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- Once uninstallation has completed, type
exit
and then press Enter.
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To uninstall:
- Open Terminal.
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- Type
sudo dpkg –purge cb-psc-sensor
and then press Enter.
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- Populate the password for the account being used and then press Enter.
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- Once uninstallation has completed, type
exit
and then press Enter.
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To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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