SourceOne Email Management: Volumes fail to close while using Microsoft Storage Replica shares for archive.
Summary: Volumes fail to close while using Microsoft Storage Replica shares for archive. Error: Unable to write file
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Symptoms
Volumes fail to close while using Microsoft Storage Replica shares for the archive.
SourceOne Archival process fails to archive EMX files on Microsoft Storage Replica shares and the below entries can be found on ExAsArchive.exe.log:
Creating Container '\\Storage_Replica_Share\archive$\Archive_Folder\201911\20191106213450.emxt'
Adding files in '\\Archive_Server\message_center\Message_Center\Archive_Folder\201911\20191106213450' to volume
Unable to write file \\Storage_Replica_Share\archive$\Archive_Folder\201911\20191106213450.emxt (0x8604253A) Unknown error (0x8003046A)
[Archive_Folder\201911\20191106213450] Failed to Record Volume to [\\Storage_Replica_Share\archive$\Archive_Folder\201911\20191106213450.emxt] (0) FLAGS(166) (0x86042713) Unable to write file \\Storage_Replica_Share\archive$\Archive_Folder\201911\20191106213450.emxt (0x8604253A) Unknown error (0x8003046A) [ExAsArchive.exe, CExContainerFile.cpp(485).CExContainerFile::AddFileGroup]
[%1] Failed to Record Volume to [%2] (%3!d!) FLAGS(%4!d!) (0x86042713) [Archive_Folder\201911\20191106213450] Failed to Record Volume to [\\Storage_Replica_Share\archive$\Archive_Folder\201911\20191106213450.emxt] (0) FLAGS(166) (0x86042713) [ExAsArchive.exe, VolumeSupport.cpp(2442).CVolObj::CreateContainer] >Unable to write file \\Storage_Replica_Share\archive$\Archive_Folder\201911\20191106213450.emxt (0x8604253A) Unknown error (0x8003046A) [ExAsArchive.exe, CExContainerFile.cpp(485).CExContainerFile::AddFileGroup]
Cause
While reviewing Storage Replica servers Event Viewer, found on the Primary replica server the below details:
Under Application and Services Logs -> Microsoft -> Windows ->Find and expand the Storage Replica.
Check Admin and Operational Logs.
Event Id 10004
There is not enough available memory.
Available memory: 3103883264
Guidance: When system memory is low, Storage Replica operates in a degraded state and reduces its own memory usage. Initial replication and block copy recovery will be slower than normal when in this state. To determine the cause of unknown memory conditions, use Resource Monitor, Performance Monitor, or the Windows Performance Analyzer tools. If the condition is expected, consider adding more physical memory.
Under Application and Services Logs -> Microsoft -> Windows ->Find and expand the Storage Replica.
Check Admin and Operational Logs.
Event Id 10004
There is not enough available memory.
Available memory: 3103883264
Guidance: When system memory is low, Storage Replica operates in a degraded state and reduces its own memory usage. Initial replication and block copy recovery will be slower than normal when in this state. To determine the cause of unknown memory conditions, use Resource Monitor, Performance Monitor, or the Windows Performance Analyzer tools. If the condition is expected, consider adding more physical memory.
Resolution
In order to resolve the issue, you must increase the RAM resources on the affected Storage Replica servers.
After you complete the previous task, SourceOne will automatically close the affected volumes.
After you complete the previous task, SourceOne will automatically close the affected volumes.
Additional Information
This content is translated in other languages:
| https://downloads.dell.com/TranslatedPDF/AR-SA_540656.pdf |
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Affected Products
SourceOneProducts
SourceOne, SourceOne Email ManagementArticle Properties
Article Number: 000052677
Article Type: Solution
Last Modified: 27 May 2026
Version: 7
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