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Resolution on External Monitor Limited to 1920 x 1080 or 1900 x1200 Using HDMI

Summary: Information about the HDMI connector gives a maximum resolution that is limited to 1920x1080 or 1920x1200 on external monitors.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Dell Monitors only support a maximum resolution of 1920x1080 or 1920x1200 when connected to certain Inspiron, Vostro, and OptiPlex computers using an HDMI cable.

Cause

Affected computers:

  • Inspiron 15 7579 2-in-1
  • Inspiron 3493 Notebook
  • Inspiron 3501 Notebook
  • Inspiron 3502 Notebook
  • Inspiron 3505 Notebook
  • Inspiron 3520 Notebook
  • Inspiron 3593 Notebook
  • Inspiron 3793 Notebook
  • Inspiron 3891
  • Inspiron 5493 Notebook
  • Inspiron 5593 Notebook
  • Inspiron 3910 Desktop
  • Inspiron 3020 Desktop
  • Vostro 3400 Notebook
  • Vostro 3401 Notebook
  • Vostro 3405 Notebook
  • Vostro 3420 Notebook
  • Vostro 3430 Notebook
  • Vostro 3491 Notebook
  • Vostro 3500 Notebook
  • Vostro 3501 Notebook
  • Vostro 3520 Notebook
  • Vostro 3591 Notebook
  • Vostro 3671 Notebook
  • Vostro 5568 Notebook
  • Vostro 3267 Desktop
  • Vostro 3471 Desktop
  • Vostro 3710 Desktop
  • Vostro 3910 Desktop
  • Vostro 3020 SFF
  • OptiPlex 3000​ Desktop
  • Vostro ChengMing 3900
  • Vostro ChengMing 3901
  • Vostro ChengMing 3901

Resolution

The computer is working as designed.

The HDMI connector cannot output a resolution higher than 1920x1080 or 1920x1200 on the motherboard used in these Inspiron, Vostro, and OptiPlex computers. (Depending on the model.) This is the motherboard working to the limits of its design.

Affected Products

Inspiron 3493, Inspiron 5493, Inspiron 3501, Inspiron 3502, Inspiron 3505, Inspiron 15 3520, Inspiron 3593, Inspiron 5593, Inspiron 15 7579 2-in-1, Inspiron 3793, Inspiron 3891, Vostro 3400, Vostro 3401, Vostro 3405, Vostro 3420, Vostro 14 3430 , Vostro 3491, Vostro 3500, Vostro 3501, Vostro 3520, Vostro 3591, Vostro 15 5568, Vostro 3267, Vostro 3471, Vostro 3671, Vostro 3710 ...
Article Properties
Article Number: 000126548
Article Type: Solution
Last Modified: 26 Sep 2024
Version:  27
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