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How to Identify the Carbonite Endpoint Version

Summary: The version of Carbonite Endpoint may be identified by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Note:

Knowing the version of Carbonite Endpoint allows a user to:

  • Identify known issues.
  • Determine UI differences.
  • Verify system requirements.

Affected Products:

  • Carbonite Endpoint

Affected Operating Systems:

  • Windows
  • Mac

Cause

Not applicable

Resolution

Versioning can be identified on the Endpoint or Administration Console. Click the appropriate option for more information.

Endpoint

Click Windows or Mac for versioning information.

Windows

Product versioning on Windows can be determined either through the:

  • User interface (UI)
  • Installer

Click the preferred method for more information.

Note: The product must be installed and activated before determining the version. For more information, reference How to Install and Activate Carbonite Endpoint.
  1. On the Windows Desktop, double-click Carbonite Endpoint.

Image depicts the Carbonite Endpoint icon.

Note:
  • Alternatively, Carbonite Endpoint can be accessed using Windows Explorer at %SYSTEMDRIVE%\Program Files (x86)\Carbonite\Endpoint\DCProtect.exe.
  • In the example, %SYSTEMDRIVE% is a Windows system variable for the operating system partition drive.
  1. In the bottom-left corner of Carbonite Endpoint UI, click About.

Image depicts the About menu.

  1. Record the Version. In the example, 10.2.0.23 is the version.

Image depicts an example version.

Note: The Version, Device ID, and Activation URL may differ from the example above.
  1. Locate DCProtectInstall.exe.
Note: Carbonite Endpoint may be downloaded from: https://blob.mysecuredatavault.com/downloads/protect-us/DCProtectInstall.EXE This hyperlink is taking you to a website outside of Dell Technologies..
  1. Right-click DCProtectInstall.exe and then select Properties.

Image depicts the Properties option that is found after right-clicking DCProtectInstall.exe.

  1. Click the Details tab.

Image depicts the Details tab.

  1. Record the Product version. In the example, the Product version is 10.2.0.23.

Image depicts an example version.

Note: The Product Version may differ in your environment.

Mac

Note: The product must be installed and activated before determining the version. For more information, reference How to Install and Activate Carbonite Endpoint.
  1. From the Apple menu, click Go and then select Applications.

Image depicts the Applications option in the Go menu.

  1. In the Applications menu, double-click Carbonite Endpoint.

Image depicts the Carbonite Endpoint icon.

  1. In the bottom-left corner of the Carbonite Endpoint UI, click About.

Image depicts the About menu.

  1. Record the Version. In the example, the Version is 10.2.0.23.

Image depicts an example version.

Note: The Version, Device ID, and Activation URL may differ in your environment.

Administration Console

  1. In a web browser, go to https://red-[REGION].mysecuredatavault.com.
Note: [REGION]= Region of tenant:
  • US = America
  • EMEA = Europe
  • APAC = Asia Pacific
  • CA = Canada
For example, https://red-us.mysecuredatavault.com This hyperlink is taking you to a website outside of Dell Technologies..
  1. Log in to the administration console.

Image depicts the Carbonite Endpoint administration console.

Note: If you are unable to Log in to the administration console, reach out to your product administrator or sales agent.
  1. From the menu in the left pane, click Devices.

Image depicts the Devices option.

  1. In the Devices pane, Search and then click the wanted device name.

Image depicts example search results.

Note:
  • Device name may not always match the machine name. For more information, reference How to Manually Add a Device in Carbonite Endpoint.
  • Alternatively, the device can be located under the activated User.
  • The examples that are used in the screenshot may differ in your environment.
  1. Record the Client version. In the example, the Client version is 10.2.0.23.

Image depicts an example version.

Note: The Client version may differ in your environment.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

 

Affected Products

Carbonite
Article Properties
Article Number: 000126103
Article Type: Solution
Last Modified: 01 May 2023
Version:  13
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