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How to Enable Verbose Logging in Dell Threat Defense

Summary: Learn how to enable verbose logging in Dell Threat Defense by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Note:

This article covers how to enable verbose logging in Dell Threat Defense.

Affected Products:

  • Dell Threat Defense

By default, devices contain limited logging for Dell Threat Defense. It is highly recommended to enable verbose logging on a device before troubleshooting or contacting Dell Data Security ProSupport. For more information, reference Dell Data Security International Support Phone Numbers. For more information about how to collect logs, reference How to Collect Logs for Dell Threat Defense.

  1. From a web browser, go to the Dell Threat Defense administration console at:
  2. Log in to the Dell Threat Defense administration console.
    Dell Threat Defense administration console
  3. In the console, click the Devices tab.
    Devices
  4. Click a device.
    Selecting a device
    Note: The example device name may differ in your environment.
  5. In the Edit Properties section, change Agent Logging Level to Verbose and then click Save.
    Edit properties
    Note: The verbose logging command is sent to the device using data.cylance.com on port 443.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Threat Defense
Article Properties
Article Number: 000124558
Article Type: How To
Last Modified: 11 Nov 2024
Version:  11
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