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How to Install Adobe Acrobat from Dell

Summary: This article discusses how to download and install Adobe Acrobat that is purchased from Dell.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Affected Products:

  • Adobe Acrobat 2017 and later
  • Adobe Acrobat DC

Affected Operating Systems:

  • Windows

Adobe Acrobat that is purchased through Dell contains a redemption code for a:

  • One time (Perpetual) license
    • Download and activate the software on (1) computer.
    • The license does not expire.
  • Cloud (Subscription) license.
    • Download and activate the software on (2) computers.
      • Software can only be used on (1) computer at a time.
    • The license expires when the subscription ends.

Click the appropriate license type for installation directions.

Click either New Install or Reinstall for the appropriate directions.

Warning: These steps are intended for customers who have never installed Adobe Acrobat. Reference the Reinstall section if previously installed.

A perpetual license of Adobe Acrobat can be purchased at Dell:

  • At the point of sale (POS) of a Dell computer
  • After point of sale (APOS) of a Dell computer

For more information, click the appropriate purchase method of Adobe Acrobat.

To install the product:

  1. In the Windows Start Menu, search and then click Dell Digital Delivery.

Dell Digital Delivery App
Figure 1: (English Only) Dell Digital Delivery App

Note:
  1. In Dell Digital Delivery, locate Adobe Acrobat [VERSION] and Copy the Dell provided Dell Digital Delivery Product Key in Notepad or Word as the Product Key is needed for installation.

Adobe Acrobat Pro 2020
Figure 2: (English Only) Adobe Acrobat Pro 2020

Note:
  • [VERSION] = Type of Adobe Acrobat product
  • The screenshot in the example may differ in your environment.
Warning: The 16-digit alphanumeric product key has been omitted from the above screenshot.
  • Adobe references the product key as a redemption code.
  1. Click Redeem to go to https://redeem.licenses.adobe.com/getserial/ This hyperlink is taking you to a website outside of Dell Technologies..
  2. Type your Adobe ID Email Address and then click Continue.

Sign In
Figure 3: (English Only) Sign In

Note:
  • For account help, reference Solve Adobe Account Sign-in Issues This hyperlink is taking you to a website outside of Dell Technologies..
  • If this is the first time using an Adobe product, click Create an account.
  • Dell is unable to assist with third-party (Adobe) account issues. Contact the vendor for further assistance.
  1. Paste your Adobe Acrobat Redemption Code which is the Product Key that was copied in (step 2). Be sure to paste the code to avoid any potential mis-keys. Then click Redeem.

Enter your code to redeem your purchase
Figure 4: (English Only) Enter your code to redeem your purchase

Note:
  • The username and Adobe Acrobat Redemption Code were removed from the above screenshot.
  • If the error "This code has already been redeemed" occurs, then reference Adobe Product Code Has Already Been Redeemed for steps on resolution.
Warning: The Adobe Acrobat Redemption Code (step 2) can only be used once.
Caution:
  • Once the Adobe Acrobat Redemption Code has been used, an activated product must be deactivated before reinstalling due to reimage or changing machines.
  • Failure to deactivate prohibits the reinstallation of the product.
  1. Record the Acrobat [VERSION] Serial Number displayed on the screen. This Serial Number, which is required for activating your software, is different from the Product Key you received through Dell Digital Delivery in step 2. After noting the Serial Number, proceed by clicking Download.

Click Download
Figure 5: (English Only) Click Download

Note:
  • The product Acrobat [VERSION] serial number was removed from the above screenshot.
  • The Acrobat [VERSION] serial number (step 6) is different than the Adobe Acrobat Redemption Code (step 2).
Caution:
  • To help with troubleshooting and reinstallation, Dell highly recommends registering the Acrobat [VERSION] serial number with Adobe at https://account.adobe.com/products This hyperlink is taking you to a website outside of Dell Technologies..
  • Dell technical support is unable to provide your Adobe Acrobat serial number.
  1. Optionally modify the download Destination and then click OK.

Click Ok
Figure 6: (English Only) Click Ok

  1. In the installation UI, optionally change the Extract location and then click Next.

Click Next
Figure 7: (English Only) Click Next

  1. On extraction, click Finish.

Click Finish
Figure 8: (English Only) Click Finish

  1. Enter the Acrobat [VERSION] Serial Number you documented (step 6), then select Install. It is important to use the Serial Number, not the Product Key from Dell Digital Delivery. The Serial Number is for activating your Adobe Acrobat software.

Click Install
Figure 9: (English Only) Click Install

  1. Click Install.

Click Install
Figure 10: (English Only) Click Install

  1. On installation, click Launch Now.

Setup Completed
Figure 11: (English Only) Setup Completed

To install the product:

  1. Go to https://www.dell.com/support/software
  2. Click Sign In.

Click Sign In
Figure 12: (English Only) Click Sign In

  1. Sign In to Dell Digital Locker using the email used to purchase Adobe Acrobat.

Sign In to Dell Digital Locker
Figure 13: (English Only) Sign In to Dell Digital Locker

  1. Under the Product section, click Adobe Acrobat [VERSION].

Click Adobe Acrobat
Figure 14: (English Only) Click Adobe Acrobat

Note:
  • [VERSION] = Type of Adobe Acrobat product
  • The screenshot in the example may differ in your environment.
  1. Copy the Adobe Acrobat License key in Notepad or Word as the Product Key is needed for installation.

Copy License Key
Figure 15: (English Only) Copy License Key

Warning: The 16-digit alphanumeric license key has been omitted from the above screenshot.
  • Adobe references the license key as a redemption code.
  1. Go to https://redeem.licenses.adobe.com/getserial/ This hyperlink is taking you to a website outside of Dell Technologies..
  2. Sign in with your Adobe ID Email Address and then click Continue.

Click Continue
Figure 16: (English Only) Click Continue

Note:
  • For account help, reference Solve Adobe Account Sign-in Issues This hyperlink is taking you to a website outside of Dell Technologies..
  • If this is the first time using an Adobe product, click Create an account.
  • Dell is unable to assist with third-party (Adobe) account issues. Contact the vendor for further assistance.
  1. Paste your redemption Adobe Acrobat; License key which is the Product Key that was copied in step 5. Be sure to paste the code to avoid any potential mis-keys (step 5). Then click Redeem.

Click Redeem
Figure 17: (English Only) Click Redeem

Note:
  • The username and Adobe Acrobat License key were removed from the above screenshot.
  • If the error "This code has already been redeemed" occurs, then reference Adobe Product Code Has Already Been Redeemed for steps on resolution.
Warning: The Adobe Acrobat License key (step 5) can only be used once.
Caution:
  • Once the Adobe Acrobat License key has been used, an activated product must be deactivated before reinstalling due to reimage/ changing machines.
  • Failure to deactivate prohibits the reinstallation of the product.
  1. Document your Adobe [Version] serial number and then click Download. Record the Acrobat [VERSION] Serial Number displayed on the screen. This Serial Number, which is required for activating your software, is different from the License Key you documented in step 5. After noting the Serial Number, proceed by clicking Download.

Click Download
Figure 18: (English Only) Click Download

Note:
  • The product Adobe [Version] serial number was removed from the above screenshot.
  • The Adobe [Version] serial number (step 9) is different than the Adobe Acrobat Redemption Code (step 5).
Caution:
  • To help with troubleshooting and reinstallation, Dell highly recommends registering the serial number with Adobe at https://account.adobe.com/products This hyperlink is taking you to a website outside of Dell Technologies..
  • Dell technical support is unable to provide your Adobe Acrobat serial number.
  1. On download, double-click the executable to launch the installation UI.
  2. In the installation UI, optionally change the Extract location and then click Next.

Click Next
Figure 19: (English Only) Click Next

  1. On extraction, click Finish.

Click Finish
Figure 20: (English Only) Click Finish

  1. Type your Adobe [Version] serial number (step 9) and then click Install.

Click Install
Figure 21: (English Only) Click Install

  1. Click Install.

Click Install
Figure 22: (English Only) Click Install

  1. On installation, click Launch Now.

Setup Completed
Figure 23: (English Only) Setup Completed

To reinstall a perpetual license, you must:

  • Deactivate the original installation of Adobe Acrobat.
  • Have your Adobe Acrobat serial number available from the original setup.
Caution: Dell technical support is unable to provide the Adobe Acrobat serial number. You must contact the vendor and provide the redemption code that is provided at the time of purchase.

To install the product:

  1. Go to https://account.adobe.com/products This hyperlink is taking you to a website outside of Dell Technologies..
  2. Type your Adobe ID Email address and then click Continue.

Click Continue
Figure 24: (English Only) Click Continue

Note:
  • For account help, reference Solve Adobe Account Sign-in Issues This hyperlink is taking you to a website outside of Dell Technologies..
  • Dell is unable to assist with third-party (Adobe) account issues. Contact the vendor for further assistance.
  1. Type your Adobe ID Password and then click Continue.

Click Continue
Figure 25: (English Only) Click Continue

  1. Under Acrobat in Registered products, click Download and document the Acrobat Serial number.

Click Download
Figure 26: (English Only) Click Download

Note: The Serial number and Version have been omitted from the above screenshot.
  1. On download, double-click the executable to launch the installation UI.
  2. In the installation UI, optionally change the Extract location and then click Next.

Click Next
Figure 27: (English Only) Click Next

  1. On extraction, click Finish.

Click Finish
Figure 28: (English Only) Click Finish

  1. Type your Acrobat Serial number (step 4) and then click Install. Enter the Acrobat [VERSION] Serial Number you documented in step 4, then select Install. It is important to use the Serial Number, not the Product Key from Dell Digital Delivery. The Serial Number is for activating your Adobe Acrobat software.

Click Install
Figure 29: (English Only) Click Install

  1. Click Install.

Click Install
Figure 30: (English Only) Click Install

  1. On installation, click Launch Now.

Setup Completed
Figure 31: (English Only) Setup Completed

Click either New Install or Reinstall for the appropriate directions.

Warning: These steps are intended for customers who have never installed Adobe Acrobat. Reference the Reinstall section if the redemption code was previously used.

A subscription license of Adobe Acrobat can be purchased at Dell:

  • At the point of sale (POS) of a Dell computer
  • After point of sale (APOS) of a Dell computer

For more information, click the appropriate purchase method of Adobe Acrobat.

To install the product:

  1. In the Windows Start Menu, search and then click Dell Digital Delivery.

Dell Digital Delivery App
Figure 32: (English Only) Dell Digital Delivery App

Note:
  1. In Dell Digital Delivery, locate Adobe Acrobat [VERSION][DURATION] and Copy the Product Key.

Copy the Product Key
Figure 33: (English Only) Copy the Product Key

Note:
  • [VERSION] = Type of Adobe Acrobat product
  • [DURATION] = Length of subscription
  • The screenshot in the example may differ in your environment.
Warning: The 16-digit alphanumeric Adobe Acrobat Product Key has been omitted from the above screenshot.
  • Adobe references the product key as a redemption code.
  1. Click Redeem to automatically go to https://ims-na1.adobelogin.com/ims/authorize/v1?client_id=redemption_ui_client&scope=AdobeID%2Copenid&state=%7B%22ac%22%3A%22redeem.adobe.com%22%7D&el=true&ctx_id=join_redeem_acrobat&idp_flow=create_account&sign_up_sso=true&locale=&redirect_uri=https%3A%2F%2Fredeem.adobe.com%2Facrobat This hyperlink is taking you to a website outside of Dell Technologies..
  2. Sign in or Create an Account with Adobe.

Sign In or Create an Account
Figure 34: (English Only) Sign In or Create an Account

Note:
  • For account help, reference Solve Adobe Account Sign-in Issues This hyperlink is taking you to a website outside of Dell Technologies..
  • If this is the first time using an Adobe product, click Create an account.
  • Dell is unable to assist with third-party (Adobe) account issues. Contact the vendor for further assistance.
  1. Enter your Adobe Acrobat Product Key (step 2) and then click Redeem Code.

Click Redeem Code
Figure 35: (English Only) Click Redeem Code

Warning:
  • The Adobe Acrobat Product Key (step 2) can only be used once.
  • The Adobe ID and redemption code have been omitted from the above screenshot.
  1. Optionally add a payment method.

Add a Payment method or click Remind me later
Figure 36: (English Only) Add a Payment method or click Remind me later

  1. Click Get Started to download Adobe_DC_Setup.exe.

Click Get Started
Figure 37: (English Only) Click Get Started

  1. On Download, click Adobe_DC_Setup.exe.
  2. In the installation UI, click Continue.

Click Continue
Figure 38: (English Only) Click Continue

  1. Optionally install Adobe Genuine Service (AGS) and then click Continue.

Click Continue
Figure 39: (English Only) Click Continue

  1. On installation, Adobe Acrobat opens automatically.

  1. Go to https://www.dell.com/support/software
  2. Click Sign In.

Click Sign In
Figure 40: (English Only) Click Sign In

  1. Sign In to Dell Digital Locker using the email used to purchase Adobe Acrobat.

Sign In
Figure 41: (English Only) Sign In

  1. Under the Product section, click Adobe Acrobat [VERSION][Duration].
Note:
  • [VERSION] = Type of Adobe Acrobat product
  • [DURATION] = Length of subscription
  • The screenshot in the example may differ in your environment.
  1. Copy the Adobe Acrobat License Key.
Copy the Adobe Acrobat License Key
Figure 42: (English Only) Copy the Adobe Acrobat License Key
Warning:
  • The 16-digit alphanumeric license key has been omitted from the above screenshot.
    • Adobe references the license key as a redemption code.
  1. Go to https://ims-na1.adobelogin.com/ims/authorize/v1?client_id=redemption_ui_client&scope=AdobeID%2Copenid&state=%7B%22ac%22%3A%22redeem.adobe.com%22%7D&el=true&ctx_id=join_redeem_acrobat&idp_flow=create_account&sign_up_sso=true&locale=&redirect_uri=https%3A%2F%2Fredeem.adobe.com%2Facrobat This hyperlink is taking you to a website outside of Dell Technologies..
  2. Sign in or Create an Account with Adobe.

Sign in or Create an Account
Figure 43: (English Only) Sign in or Create an Account

Note:
  • For account help, reference Solve Adobe Account Sign-in Issues This hyperlink is taking you to a website outside of Dell Technologies..
  • If this is the first time using an Adobe product, click Create an account.
  • Dell is unable to assist with third-party (Adobe) account issues. Contact the vendor for further assistance.
  1. Enter your Adobe Acrobat License Key (step 2) and then click Redeem Code.

Click Redeem Code
Figure 44: (English Only) Click Redeem Code

Warning:
  • The Adobe Acrobat License Key (step 2) can only be used once.
  • The Adobe ID and Adobe Acrobat License Key have been omitted from the above screenshot.
  1. Optionally add a payment method.

Add payment method or click Remind me later
Figure 45: (English Only) Add payment method or click Remind me later

  1. Click Get Started to download Adobe_DC_Setup.exe.

Click Get Started
Figure 46: (English Only) Click Get Started

  1. On Download, double-click Adobe_DC_Setup.exe.
  2. In the installation UI, click Continue.

Click Continue
Figure 47: (English Only) Click Continue

  1. Optionally install Adobe Genuine Service (AGS) and then click Continue.

Click Continue
Figure 48: (English Only) Click Continue

  1. On installation, Adobe Acrobat opens automatically.

To reinstall a subscription license, you must:

  • Have an active subscription license for Adobe Acrobat.
  • Have access to your Adobe ID account.

To install the product:

  1. Go to https://account.adobe.com/ This hyperlink is taking you to a website outside of Dell Technologies..
  2. Sign in with your Adobe ID email address and then click Continue.

Click Continue
Figure 48: (English Only) Click Continue

Note:
  • For account help, reference Solve Adobe Account Sign-in Issues This hyperlink is taking you to a website outside of Dell Technologies..
  • Dell is unable to assist with third-party (Adobe) account issues. Contact the vendor for further assistance.
  1. Enter your Adobe ID Password and then click Continue.

Click Continue
Figure 49: (English Only) Click Continue

  1. Under the Overview tab, click Access your apps and services.

Click Access your apps and services
Figure 50: (English Only) Click Access your apps and services

  1. In the upper right, click Get Acrobat DC desktop to download Adobe_DC_Setup.exe.

Click Get Acrobat DC desktop
Figure 51: (English Only) Click Get Acrobat DC desktop

  1. On download, double-click Adobe_DC_Setup.exe.
  2. In the installation UI, click Continue.

Click Continue
Figure 52: (English Only) Click Continue

  1. Optionally install Adobe Genuine Service (AGS) and then click Continue.

Click Continue
Figure 53: (English Only) Click Continue

  1. On installation, Adobe Acrobat opens automatically.

Additional Information

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Article Properties
Article Number: 000180687
Article Type: How To
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Version:  18
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