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Using the memory diagnostics and what benefits it brings to you

Summary: This article explains how to run memory diagnostics using the ePSA and SupportAssist tools.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Instructions

You may experience a time when your computer may not run as smoothly as it once did.

File corruption, a virus, spyware, malware, or a hardware failure could cause this issue.

Using the memory diagnostic test helps identify if there is a hardware failure.

Before you run the diagnostics on the memory, it is recommended that you ensure you have the latest version of the BIOS installed available for your computer.

See Dell Knowledge Base article Dell BIOS Updates for information about downloading and installing the latest version of BIOS available for your computer.

There are two methods to run diagnostics on the memory.

Option one, using the Preboot Diagnostics

To run the Preboot Diagnostics, see Dell Knowledge base article How to Run a Preboot Diagnostic Test on a Dell Computer.

Option two, using the SupportAssist tool

To run the Preboot Diagnostics, see Dell Knowledge base article How to Run a Dell Online Diagnostic Test.

Additional Information

Affected Products

Chromebox, Alienware, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Legacy Laptop Models, Latitude Tablets, XPS Tablets
Article Properties
Article Number: 000129992
Article Type: How To
Last Modified: 21 Aug 2024
Version:  9
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