Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Some article numbers may have changed. If this isn't what you're looking for, try searching all articles. Search articles

TPM PCR Validation Error causing BitLocker Recovery at Boot

Summary: This article provides information about Trusted Platform Module (TPM) Platform Configuration Register (PCR) Validation Error causing BitLocker Recovery at Boot.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms


TPM PCR Validation Error causing BitLocker Recovery at Boot

 

GFX card computer does NOT use PCR7 binding and show as Binding not possible (0, 2, 4, 11).

Test Step:

  • Boot to Set up
  • Enable Secure Boot
  • Enable TPM
  • Boot to the operating system
  • Press Win + R "Cmd" run as administrator.
  • Input Command "manage-bde-protectors-get c:"

Device Manager

(Figure 1 - Device Manager)

 

PowerShell

(Figure 2 - PowerShell)

 

System Information

(Figure 3 - System Information)

 


Back to Top

 

Cause

The dGPU (expandable cards) and its OROM/UEFI driver must be signed and measured through TPM PCR7. BIOS 1.6.0 to address the Security Vulnerability by implementing the security mechanism that follows TCG and MSFT’s requirement.

From the TCG side:

https://trustedcomputinggroup.org/wp-content/uploads/TCG_PCClient_PFP_r1p05_v23_pub.pdfExternal_Link_Icon

From the Operating System side:

In Microsoft’s own documentation on BitLocker Drive Encryption

BitLocker drive encryption in Windows 10 for OEMsExternal_Link_Icon

If the presence of expandable cards (Ex: GFX card) results in OROM UEFI drivers loaded by UEFI BIOS during boot, then BitLocker does NOT use PCR7 binding.

https://learn.microsoft.com/en-us/troubleshoot/windows-server/setup-upgrade-and-drivers/pcr7-configuration-binding-not-possibleExternal_Link_Icon


Back to Top

 

Resolution

According to Microsoft information, it is expected behavior, with no recovery plan.


Back to Top

 

Affected Products

Precision 3571, Precision 7560, Precision 7670, Precision 7770
Article Properties
Article Number: 000204144
Article Type: Solution
Last Modified: 28 okt 2024
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.