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How to Receive Audio from Dell Gaming and Alienware Monitors

Summary: Learn about why you may not hear audio from a Dell Gaming or Alienware monitor. Learn how to receive audio from Dell Gaming and Alienware monitors.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

You may receive no audio from Dell Gaming and Alienware monitors.

Cause

Dell Gaming and Alienware monitors (except the Alienware 55 OLED Monitor AW5520QF) do NOT have in-built speakers.

Resolution

No Audio from Dell Gaming and Alienware Monitors

A headset or external speaker is required to receive audio from the Dell Gaming and Alienware monitors (except for the Alienware 55 OLED Monitor AW5520QF).

  1. Connect the computer to the monitor by the HDMI, DisplayPort (DP), USB Type-C, and so forth (any that are available).
    Note: Clicking the speaker icon in the taskbar shows the monitor as a playback device. Even though the monitor appears as a playback device, there is no sound from the monitor since it does NOT have speakers (Figure 1 and 2).
    Windows Select Playback Device S32222DGM
    Figure 1: S3222DGM Shown as a Playback Device for example

    Windows Select Playback Device AW3418DW
    Figure 2: AW3418DW Shown as a Playback Device for example
  2. Connect a headset or external speaker to the headphone port at the back of the monitor. For more information about the ports, consult the User Guide for your monitor.
Note:

For more information about troubleshooting sound issues in Windows, reference Fix Sound Problems in Windows 10This hyperlink is taking you to a website outside of Dell Technologies..

For a list of Dell Gaming monitors, reference Dell Gaming and Alienware Monitor Frequently Asked Questions.

Affected Products

Alienware 25 Gaming Monitor AW2518H, Alienware 25 Gaming Monitor AW2518Hf, Alienware 34 Monitor AW3418DW, Alienware 34 Monitor AW3418HW, Alienware 34 Curved OLED Monitor AW3423DW, Alienware 25 Gaming Monitor AW2521H , Alienware 25 Gaming Monitor AW2521HF, Alienware 25 Gaming Monitor AW2521HFA, Alienware 25 Gaming Monitor AW2521HFL, Alienware 25 Gaming Monitor AW2521HFLA, Alienware 27 Gaming Monitor AW2720HF, Alienware 27 Gaming Monitor AW2720HFA, Alienware 27 Gaming Monitor AW2721D, Alienware AW3420DW, Alienware 38 Curved Gaming Monitor AW3821DW, Alienware 55 OLED Monitor AW5520QF, Dell S2417DG, Dell S2419HGF, Dell Gaming S2421HGF, Dell 24 Curved Gaming Monitor S2422HG, Dell 25 Gaming Monitor S2522HG, Dell S2716DG, Dell S2719DGF, Dell 27 Gaming Monitor S2721DGF, Dell S2721DGFA, Dell Gaming S2721HGF, Dell 27 Curved Gaming Monitor S2722DGM, Dell S3220DGF, Dell 32 Curved Gaming Monitor S3222DGM, Dell 32 Curved Gaming Monitor S3222HG, Dell 34 Curved Gaming Monitor S3422DWG, Dell 24 Gaming Monitor G2422HS, Dell 27 Gaming Monitor G2722HS, Dell 27 Gaming Monitor G2723HN, Dell 32 Gaming Monitor G3223D, Dell 32 4K UHD Gaming Monitor G3223Q ...
Article Properties
Article Number: 000197984
Article Type: Solution
Last Modified: 15 okt 2024
Version:  7
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