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Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse. You can reference each section to learn more about the features of the Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse and how to use them. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Table of Contents:

  1. What is in the Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse box
  2. Premier Multi-Device Wireless Keyboard and Mouse Features
  3. Setting up your Premier Multi-Device Wireless Keyboard and Mouse
  4. Troubleshooting
  5. Additional Information

KM7321W Product Shot

(Figure.1 Work faster and smarter with the Dell Premier Multi-Device Wireless Keyboard and Mouse - KM7321W)

 

What is in the Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse box

 

What's in the box

(Figure.2 Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse Box Contents)

1 Wireless Keyboard 2 Wireless Mouse
3 Documents 4 USB Receiver
5 Batteries
(AA x1 and AAA x2)		    
 


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Premier Multi-Device Wireless Keyboard and Mouse Features

 

Top View

Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse Top View

(Figure.3 Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse Top View)

Right-Hand Side View

Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse Right-Hand Side View

(Figure.4 Dell KM7321W Premier Multi-Device Wireless Keyboard Right-Hand Side View)

Product Features

Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse Features

(Figure.5 Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse Product Features)

1 Programmable Keys 2 Dedicated Keys
3 Battery LED Status Indicator 4 RF 2.4 GHz Mode Indicator
5 Bluetooth 5.0 Mode Indicator 6 Scroll Wheel (Programmable: Left Tilt, Click, Right Tilt)
7 RF 2.4 GHz Mode Indicator 8 Bluetooth 5.0 Mode Indicator
9 Mode Connection Button 10 Programmable Buttons
 

Multi-Device Features

Connect up to three devices with this keyboard and mouse combo. The dual-mode RF 2.4 GHz and Bluetooth 5.0 connectivity let you effortlessly switch across devices with the connection-mode key or button on your keyboard and mouse.

Dell KM7321W Premier Multi-Device Wireless Keyboard Indicators

(Figure.6 Dell KM7321W Premier Multi-Device Wireless Keyboard Indicators)

Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse

(Figure.7 Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse)


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Setting up your Premier Multi-Device Wireless Keyboard and Mouse

 

Compatibility

Operating Systems:

  • Wireless 2.4 GHz Connectivity:

    • Windows 7, 8, 8.1, and 10; Mac; Linux (Redhat 8.0/Ubuntu 18.04); Chrome; and Android operating system

  • Wireless Bluetooth 5.0 Connectivity:

    • Windows 8.1 and 10; Mac; Linux (Redhat 8.0/Ubuntu 18.04); Chrome; and Android operating system

Using the Dell Peripheral Manager application:

  • Windows 10 or later

Connecting the Premier Multi-Device Wireless Keyboard and Mouse USB Receiver

The Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse use a USB Type-A receiver dongle to connect to your Desktop or Notebook computer. The receiver is located inside the battery compartment of the mouse.

USB Type-A Receiver Dongle

(Figure.8 USB Type-A Dongle)

Note: You can purchase a USB Type-C to Type-A adapter separately if your computer does not support USB Type-A connectors.
 

Connecting the Premier Multi-Device Wireless Keyboard and Mouse to your Computer

You can get step-by-step instructions in the following guides:

  • Dell Peripheral Manager User's Guide
  • Dell Premier Multi-Device Wireless Keyboard and Mouse KM7321W Quick Start Guide
  • Dell Premier Multi-Device Wireless Keyboard and Mouse KM7321W User’s Guide

The guides are accessible on our support site:


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Troubleshooting

 

Problems Possible Solutions
Unable to use the wireless mouse or wireless keyboard.
  1. Check if the battery is inserted correctly. Battery + and - ends should follow those indicated on the battery compartment label.
  2. Check the battery level.
    • If the wireless mouse uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  3. Turn the wireless mouse or wireless keyboard off, and then turn it on again. Check if the battery status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery status light does not turn on.
  4. Ensure that the USB receiver is directly connected to your computer. Avoid using the port replicators, USB hubs, and so on.
  5. Change the USB port. Insert the USB receiver into another USB port on your computer.
  6. Update the Bluetooth driver on your computer:
    1. Open the web browser and download the latest Bluetooth drivers from https://www.dell.com/support.
    2. Restart your computer.
Unable to pair the wireless mouse or wireless keyboard to the computer using Bluetooth.
  1. Check the battery level:
    • If the wireless mouse or wireless keyboard uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  2. Turn the wireless mouse or wireless keyboard off, and then turn it on again. Check if the battery status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery status light does not turn on.
  3. Restart your computer.
  4. Check that the operating system is Windows 10/Windows 8/Chrome/Android.
  5. Ensure that the wireless mouse or wireless keyboard is set to Bluetooth Low Energy (BLE) mode in your computer. For more information, see the documentation that came with your computer.
The mouse pointer does not move.
  1. Check the battery level:
    • If the wireless mouse or wireless keyboard uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  2. Turn the wireless mouse or wireless keyboard off, and then turn it on again. Check if the battery status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery status light does not turn on.
  3. Restart your computer.
The left or right buttons do not work.
  1. Check the battery level:
    • If the wireless mouse or wireless keyboard uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  2. Turn the wireless mouse or wireless keyboard off, and then turn it on again. Check if the battery status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery status light does not turn on.
  3. Restart your computer.
Unable to pair the wireless mouse with the computer.
  1. Check the battery level:
    • If the wireless mouse or wireless keyboard uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  2. Turn the wireless mouse or wireless keyboard off, and then turn it on again. Check if the battery status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery status light does not turn on.
  3. Restart your computer.
Wireless connection is lost.
  1. Ensure that the USB receiver is connected directly to your computer. Avoid using the port replicators, USB hubs, and so on.
  2. Change the USB port. Insert the USB receiver into another USB port on your computer.
The keyboard outputs incorrect characters.
  1. Ensure that the USB receiver is connected directly to your computer. Avoid using the port replicators, USB hubs, and so on.
  2. Change the USB port. Insert the USB receiver into another USB port on your computer.
  3. See The Keyboard Outputs Incorrect Characters or How to Change the Keyboard Language and Layout section of Dell Knowledge Base article Keyboard Usage and Troubleshooting Guide.
The keys on the keyboard are not typing at all.
  1. Check the battery level:
    • If the wireless mouse or wireless keyboard uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  2. Ensure that the USB receiver is connected directly to your computer. Avoid using the port replicators, USB hubs, and so on.
  3. Change the USB port. Insert the USB receiver into another USB port on your computer.
  4. See the Keys on the Keyboard Are Sticking, Typing Characters Intermittently or is Not Responsive section of Dell Knowledge Base article Keyboard Usage and Troubleshooting Guide.
Keyboard key has come off.
  1. See the Troubleshooting a Keyboard Key That Has Come Off section of Dell Knowledge Base article Keyboard Usage and Troubleshooting Guide.
 


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Additional Information

 

Dell Keyboard Support Site

Dell Mouse Support Site

Learn how to use and troubleshoot problems with the Keyboard and Mouse you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse User Guide, browse to the Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse Online Manual Page, and then touch or click View PDF to the right of the User Guide.


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Affected Products

Dell Premier Multi Device Wireless Keyboard and Mouse KM7321W
Article Properties
Article Number: 000182233
Article Type: How To
Last Modified: 19 júl 2024
Version:  4
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