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Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-4NNN Series)

Summary: Refer to the section that matches the code you received, and follow the instructions listed in the Next Steps column.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Notes:
  • One of the most common tasks requested when troubleshooting a system is to update the system Basic Input/Output System (BIOS) also called the system setup.
    It is strongly suggested that the BIOS be updated to the most current version available before running diagnostics. For more information, refer to Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?
  • Make note of the ePSA error and validation code.
  • The last three digits in the code are called the beep code. These beeps occur when the system is unable to display a message. For example, error code 2000-4224 has a beep code of 224 which may be manifest by 2 beeps – pause - 2 beeps – pause - 4 beeps. In this case, the beeps are trying to inform the operator that the hard drive test was unsuccessful.
  • When you have received an error code, locate the error code in the table below, and follow the Next Steps listed. When you require further assistance, please visit our SupportAssist Pre-Boot System Performance Check page, referred to as the ePSA online tool in the table to save space.
  • The easiest way to search the table for a code is to press and hold the Ctrl (control) key and to press the f key, this opens the find or search function. Enter the code exactly as it was shown to you.
Error Code (ePSA)



Error Message



What does this mean?



Next Steps
ePSA 2000 – 4221 Hard Drive – Drive error detected. The diagnostics indicate that you may be experiencing an issue with the Hard Drive.
  • Refer to Dell Knowledge Base article Dell BIOS Updates, to learn how to update to the latest BIOS.
  • Turn the computer off and reseat the cables and connections to the Hard Drive. Refer to Dell Knowledge Base article Manuals and Documentation for your Dell Product for instructions on how to get the Service Manual for your computer to learn how.
  • Restart your computer and repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue.
ePSA 2000 – 4224 Hard Drive – Drive error detected. The diagnostics indicate that you may be experiencing an issue with the Hard Drive.
  • Refer to Dell Knowledge Base article Dell BIOS Updates, to learn how to update to the latest BIOS.
  • Turn the computer off and reseat the cables and connections to the Hard Drive. Refer to Dell Knowledge Base article Manuals and Documentation for your Dell Product for instructions on how to get the Service Manual for your computer to learn how.
  • Restart your computer and repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue.
ePSA 2000 – 4249 Hard Drive – Drive error detected. The diagnostics indicate that you may be experiencing an issue with the Hard Drive.
  • Refer to Dell Knowledge Base article Dell BIOS Updates, to learn how to update to the latest BIOS.
  • Turn the computer off and reseat the cables and connections to the Hard Drive. Refer to Dell Knowledge Base article Manuals and Documentation for your Dell Product for instructions on how to get the Service Manual for your computer to learn how.
  • Restart your computer and repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue.
ePSA 2000 – 4278 Hard Drive – Drive error detected. The diagnostics indicate that you may be experiencing an issue with the Hard Drive.
  • Refer to Dell Knowledge Base article Dell BIOS Updates, to learn how to update to the latest BIOS.
  • Turn the computer off and reseat the cables and connections to the Hard Drive. Refer to Dell Knowledge Base article Manuals and Documentation for your Dell Product for instructions on how to get the Service Manual for your computer to learn how.
  • Restart your computer and repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue.

Additional Information

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Article Properties
Article Number: 000181943
Article Type: How To
Last Modified: 22 dec 2023
Version:  5
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