How to Find the BitLocker Key Identifier for a Drive Protected by Dell Encryption BitLocker Manager
Summary: This article guides you through the process for locating a BitLocker key identifier for a drive protected by Dell Encryption BitLocker Manager. This can be used to obtain a BitLocker recovery password or key package from the Dell Data Security management server recovery portal. ...
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Instructions
Affected Products:
- Dell Security Management Server Enterprise
- Dell Security Management Server Virtual
Affected Versions:
- v10.2.13 and Later
From the BitLocker recovery screen
If your computer is booting to the BitLocker recovery screen, the key identifier is in the highlighted area of the following image.
Figure 1: (English Only) BitLocker recovery screen
From within Windows
To locate the key identifier for a drive, partition, or removable drive follow the steps below.
- From the start menu, search for CMD then right-click Command Prompt and click run as administrator.
Figure 2: (English Only) Command Prompt (Run as administrator)
- From the administrator command prompt type
manage-bde -protectors -get <drive letter>:where <drive letter> is the drive letter for the BitLocker protected drive that you want to recover.
Figure 3: (English Only) Recovery ID for drive with letter E:
Note: The ID under a numerical password (this is the key identifier for the drive).
Figure 4: (English Only) Recovery ID for the drive
Note: The command above can be run from the recovery image in the event you are unable to log in to windows.
- To download the recovery image, go to the Drivers & Downloads page for Dell Encryption: https://www.dell.com/support/home/en-us/product-support/product/dell-data-protection-encryption/drivers
For assistance with retrieving a BitLocker recovery password, or key package using the BitLocker key identifier follow:
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Additional Information
Recommended Articles
Here are some recommended articles related to this topic that might be of interest to you.
- How to Retrieve a BitLocker Recovery Password or Key Package Using the Dell Data Security Recovery Portal
- How to Unlock Bitlocker When It Stops Accepting Recovery Keys
- How to Locate the BitLocker Recovery Key in Your Microsoft Account
- BitLocker is Prompting for a Recovery Key, and You Cannot Locate the Key
Affected Products
Dell EncryptionArticle Properties
Article Number: 000180649
Article Type: How To
Last Modified: 18 apr 2024
Version: 18
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