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Resolve Alienware FX Lighting Issues

Summary: This article provides information to resolve common Alienware FX lighting issues.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Alienware FX is an application that is integrated into the Alienware Command Center that allows you to control the lighting on the chassis, keyboard, and mouse of Alienware products.

Follow the steps outlined in this article when you are having issues controlling the lighting on your Alienware device.

Cause

Updating the Alienware Command Center to the latest version resolves many issues. The latest version is available from the Dell Drivers & Downloads site.

Learn more about How to Download and Install Dell Drivers.

Resolution

The Alienware Command Center may stop behaving as expected after a recent software or hardware change, for example a Windows or Driver update. If this happens, it is recommended to:
  1. Ensure that the computer has been shut down and then turned on since any recent software or hardware change.
  2. Update the computer BIOS to the latest version from the Dell Drivers & Downloads site.
    For more information about Dell BIOS Updates
  3. Uninstall and reinstall the Alienware Command Center Software. Learn How to Remove and Reinstall the Alienware Command Center.

    Uninstall the Alienware Command Center

    Duration: 03:59
    When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

Dimmed or No Lights

  1. Open the Alienware Command Center application.
  2. Select the FX tab.
  3. Ensure that GO DIM and GO DARK are not turned on.
  4. Uninstall and reinstall the Alienware Command Center Software as per the instructions on our article How to Remove and Reinstall the Alienware Command Center.

    Uninstall the Alienware Command Center

    Duration: 03:59
    When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

Additional Information

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Affected Products

Alienware Advanced Gaming Keyboard – AW568, Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware 7.1 Gaming Headset AW510H, Alienware Stereo Gaming Headset | AW310H, Alienware Mechanical Gaming Keyboard | AW310K , Alienware RGB Mechanical Gaming Keyboard AW410K, Alienware Tenkeyless Gaming Keyboard AW420K, Alienware Low-Profile RGB Mechanical Gaming Keyboard | AW510K, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Tri-Mode Wireless Gaming Mouse AW720M, Alienware Elite Gaming Mouse - AW959, Alienware Palm Rest – AW168, Alienware Pro Gaming Keyboard – AW768, Alienware Wireless Gaming Headset AW988, Alienware, Alienware, Alienware Tri-Mode Wireless Gaming Headset AW920H, Alienware Wired Gaming Mouse AW320M, Alienware Dual Mode Wireless Gaming Headset AW720H, Alienware Wireless Gaming Mouse AW620M ...
Article Properties
Article Number: 000141237
Article Type: Solution
Last Modified: 30 aug 2024
Version:  14
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