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Article Number: 000140883

BitLocker recovery prompt after force shutdown

Summary: Resolve the BitLocker recovery prompt issue after force shutdown on certain Dell Latitude and Precision systems.

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Article Content

Symptoms

If Windows is forced to shutdown (hold down the power button until the system is powered off), the system will prompt for the BitLocker key on the next boot. This symptom can be found on the platforms below:
  • Latitude 7370
  • Latitude E7270 / E7470
  • Latitude E5270 / E5470 / E5570
  • Precision Mobile 7510 / 7710

Resolution

The new TPM (Trusted Protocol Module) firmware v1.3.2.8 is now promoted on the Dell Support Website to resolve this issue.  Please download to update your system.

Article Properties

Affected Product

Latitude 7370, Latitude E5270, Latitude E5470, Latitude E5570, Latitude E7270, Latitude E7470, Precision 7510, Precision 7710

Last Published Date

10 apr 2021

Version

3

Article Type

Solution

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