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How to Troubleshoot Driver or Software Errors on Dell Laser Printers

Summary: How to Troubleshoot Driver or Software Errors on Dell Laser Printers

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Table of Contents:

  1. Explanation of Errors
  2. Restart the Printer with the Data Connections Removed
  3. Clear the Print Queues
  4. Reinstall the Driver
  5. Change the Printer’s IP Address
  6. Update the Printer’s Firmware
  7. Reset the Printer’s NVRAM
  8. Steps for Printing Corrupt Jobs

1. Explanation of Errors

016-300 / 016-301 / 016-302 / 016-313 / 016-315 / 016-315 / 016-316 / 016-318 / 016-323 / 016-325 / 016-327 / 016-340 / 016-344 / 016-345 / 016-346 / 016-352 / 016-359 / 016-392 / 016-393 / 016-394 / 016-799

016-xxx errors are most commonly caused by an issue with the information which is sent to the printer and rarely indicate a hardware related issue.

When corrupt data causes one of these errors to occur, isolating the printer from the print job, driver, system, or network can help determine the source of the corrupt information.


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2. Restart the Printer with the Data Connections Removed

  1. Turn the printer off.
  2. Disconnect the printer from any data cables (Ethernet, USB, Parallel, and Fax) or wireless networks.
  3. With the data connections removed, turn the printer on.
  4. If the printer completes the Power On Self-Test (POST) with no errors, print a settings report from the operator panel menus.
  5. If the settings report prints successfully, the issue is unlikely to be hardware related and troubleshooting should be continued at step 3. Clearing the Print Queues.
  6. If the settings report results in a 016-xxx error, restart the unit, perform an NVRAM reset for your unit using the information in step 7. Reset the Printer’s NVRAM, and attempt to print the settings report again.
  7. If the settings report results in a 016-xxx error after the NVRAM reset, please contact Dell Technical Support.

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3. Clear the Print Queues

 
  1. Clear all jobs from the print queues on all systems which can print to this printer using the steps in the article Clearing the Print Spooler in Windows
  2. Reinsert the data cable and restart the printer.
  3. Wait for about one minute for the unit to reestablish network communication.
  4. If the error occurs before sending a new print job to the unit, continue to 5. Change the Printer’s IP Address.
  5. If the error does not return after reconnecting the network connection, print a Windows test page from one of your systems. Should the error occur after printing the test page, this can indicate a corrupt driver. Clear this print job and restart the printer. If a Windows test page from a different system does not generate an error, continue with Section 4. Reinstall the Driver on the system which causes the error.
  6. If the error does not occur when printing test pages, attempt to reprint the original job which was queued when the error occurred. If the error returns, this can indicate an issue with a specific job and troubleshooting should continue with Section 6. Update the Printer’s Firmware.

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4. Reinstall the Driver

  1. Completely uninstall the driver and other printer software on the system from which the error occurs when printing. After uninstallation, restart the system or the print spooler service.
  2. Download and install the latest version of the printer’s driver.
  3. After reinstallation, attempt to print a Windows test page again.
  4. If the error occurs, clear the job, restart the printer, and attempt to print a Windows test page with a driver other than the one which is currently being used.
  5. If the error occurs with a Windows test page after reinstallation or with multiple drivers on one system, the print spooler on this system may be corrupt. Troubleshooting should continue with Section 6. Update the Printer’s Firmware prior to contacting support for your system.

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5. Change the Printer’s IP Address

 

If the printer generates a 016-xxx error when connected to a data connection while there are no print jobs in any of the print queues, there may be a source on the network which is sending corrupt data which the printer cannot interpret.

  1. Turn the printer off.
  2. Disconnect the printer from any data cables (Ethernet, USB, Parallel, and Fax) or wireless networks
  3. With the data connections removed, turn the printer on.
  4. In the printer’s menus on the operator panel, change the printer’s IP address to a static address which is different from the previous IP address and is not currently assigned to another device on the network.
  5. Reconnect the printer to the data connection and verify that the error does not return.
  6. If the error does not return after reconnecting to the network, resume troubleshooting at 3. Clearing the Print Queues.

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6. Update the Printer’s Firmware

  1. After clearing all print queues and restarting the printer without an error, download and install the latest version of the printer’s firmware.
  2. Attempt to reprint your documents after the update.
  3. If errors return after updating the firmware, continue to Section 7. Reset the Printer’s NVRAM.

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7. Reset the Printer’s NVRAM

Occasionally, printers can retain jobs in their memory (Non-Volatile RAM) when attempting to reprint them. This can cause the unit to reboot with an error when attempting to reprint a corrupt job.

In order to clear the memory of the printer to remove all jobs in the memory, perform the NVRAM reset steps for your printer using the steps for your model from the links below:

How to Clear NVRAM / Network / Settings 1xxx Dell Laser Printers

How to Clear NVRAM / Network / Settings 2xxx Dell Laser Printers

How to Clear NVRAM / Network / Settings 3xxx Dell Laser Printers

How to Clear NVRAM / Network / Settings 5xxx Dell Laser Printers

How to Clear NVRAM / Network / Settings E-xxx Dell Laser Printers

How to Clear NVRAM / Network / Settings Hxxx Dell Laser Printers


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8. Steps for Printing Corrupt Jobs

Occasionally, corrupt print jobs can result from corrupt or incompatible data inside of a specific document.

If there is a specific font type in the document causing data corruption issues, the setting to "Print TrueType as Bitmap" can be enabled in the driver preferences to attempt to overcome the font issue:


SLN304515_en_US__1016 sect 8 one

SLN304515_en_US__2016 sect 8 two

SLN304515_en_US__3016 sect 8 three

Alternatively, if a specific document or application generates a 016-xxx error, attempt to save the document as a different file type or print it from another application. If the errors continue with a specific document after performing the above steps, the document may need to be recreated.

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SLN304515_en_US__4Printer Support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.  

Purchase Toner and other Dell Laser Printer Supplies

Dell Recycling
 
SLN304515_en_US__5icon It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

Cause

N/A

Resolution

N/A

Affected Products

Dell 1110 Laser Mono Printer, Dell 1125 Multifunctional Laser Printer, Dell 1130 Laser Mono Printer, Dell 1130n Laser Mono Printer, Dell 1133 Laser Mono Printer, Dell 1135n Multifunction Mono Laser Printer, Dell 1230c Color Laser Printer , Dell 1235cn Color Laser Printer, Dell 1250c Color Laser Printer, Dell 1320c Color Laser Printer, Dell 1350cnw Color Laser Printer, Dell 1355cn/cnw Color Laser Printer, Dell 1600n Multifunction Mono Laser Printer, Dell 1710/n Mono Laser Printer, Dell 1720/dn Mono Laser Printer, Dell 2130cn Color Laser Printer, Dell 2135cn Color Laser Printer, Dell 2145cn Multifunction Color Laser Printer, Dell 2150cn/cdn Color Laser Printer, Dell 2155cn/cdn Color Laser Printer, Dell 2330d/dn Mono Laser Printer, Dell 2335dn Multifunctional Laser Printer, Dell 2350d/dn Mono Laser Printer, Dell 2355dn Multifunction Mono Laser Printer, Dell 3000cn Color Laser Printer, Dell 3010cn Color Laser Printer, Dell 3100cn Color Laser Printer, Dell 3110cn Color Laser Printer, Dell 3115cn Color Laser Printer, Dell 3130cn Color Laser Printer, Dell 3330dn Mono Laser Printer, Dell 3333/3335dn Mono Laser Printer, Dell 5100cn Color Laser Printer, Dell 5110cn Color Laser Printer, Dell 5130cdn Color Laser Printer, Dell 5200n Mono Laser Printer, Dell 5210n Mono Laser Printer, Dell 5230n/dn Mono Laser Printer, Dell 5310n Mono Laser Printer, Dell 5330dn Workgroup Mono Laser Printer, Dell 5350dn Mono Laser Printer, Dell 5530/dn Mono Laser Printer, Dell 5535dn Mono Laser MFP, Dell 7130cdn Color Laser Printer, Dell 7330dn Mono Laser Printer, Dell B1160 Mono Laser Printer, Dell B1160w Wireless Mono Laser Printer, Dell B1163 Multifunction Mono Laser Printer, Dell B1163/W Multifunction Mono Laser Printer, Dell B1165nfw Multifunction Mono Laser Printer, Dell B1260dn Laser Printer, Dell B1265dfw Multifunction Mono Laser Printer, Dell B1265dnf Mono Laser Printer MFP, Dell B2360d Mono Laser Printer, Dell B2360dn Mono Laser Printer, Dell B2375dfw Mono Multifunction Printer, Dell B2375dnf Mono Multifunction Printer, Dell B3460dn Mono Laser Printer, Dell B3465dn Mono Laser Multifunction Printer, Dell B3465dnf Mono Laser Multifunction Printer, Dell B5460dn Mono Laser Printer, Dell C1660W Color Laser Printer, Dell C1760NW Color Laser Printer, Dell C1765NF MFP Laser Printer, Dell C1765NFW MFP Laser Printer, Dell C2660dn Color Laser Printer, Dell C2665dnf Color Laser Printer, Dell C3760dn Color Laser Printer, Dell C3760n Color Laser Printer, Dell C5765DN MFP Color Laser Printer, Dell C7765DN MFP Color Laser Printer, Dell E514dw Multifunction Printer, Dell E515dn Multifunction Printer, Dell E515dw Multifunction Printer, Dell E525w Color Multifunction Printer, Dell H625cdw Cloud MFP Laser Printer, Dell H815dw Cloud MFP Printer, Dell H825cdw Cloud MFP Laser Printer, Dell M5200 Medium Workgroup Mono Laser Printer, Dell 1125 Mono Laser MFP, Dell P1500 Personal Mono Laser Printer, Dell Workgroup Laser Printer S2500/S2500n, Dell S2810dn Smart Printer, Dell S2815dn Smart MFP printer, Dell S2825cdn Smart MFP Laser Printer, Dell S2830dn Smart Printer, Dell Color Smart Printer S3840cdn, Dell Color Smart Multifunction Printer S3845cdn, Dell S5830dn Smart Printer, Dell Color Smart Printer S5840cdn, Dell W5300 Workgroup Laser Printer ...
Article Properties
Article Number: 000136113
Article Type: Solution
Last Modified: 07 jún 2024
Version:  5
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