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Camera and Microphone Not Working in Windows 11 or Windows 10

Summary: This article provides information about how to resolve camera or microphone not working in Windows 11 or Windows 10

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Camera and Microphone are not working in Windows 11 or Windows 10. This issue is seen on every type of device including desktops, laptops, and tablets. It is not a problem with the peripherals or a bug in Windows. This is a result of the new privacy changes which Microsoft has implemented in the Windows 10 RS4 April 2018 Update and newer versions that is revoking access to devices such as the camera and microphone.

Cause

The privacy settings for camera and microphone in Windows 11 or Windows 10 might prevent apps and websites from using them. Privacy settings give you control over which apps and websites can use your camera or microphone.

Resolution

  1. Check if the Camera and Microphone drivers are installed under device manager.
  2. Go to the privacy settings in Windows 11 or Windows 10, and make sure the application has been enabled to access the camera and microphone.
  3. Go to Start, then select Settings > Privacy > Camera.

    Privacy settings of the camera in Windows
    Figure 1: Camera Settings

  4. Go to Start, then select Settings > Privacy > Microphone.

    Privacy settings of the microphone in Windows
    Figure 2: Microphone Settings

 

Affected Products

Alienware, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Fixed Workstations, Mobile Workstations
Article Properties
Article Number: 000133755
Article Type: Solution
Last Modified: 26 sep 2024
Version:  6
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