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How to Configure Two-Factor Authentication (2FA) for the CrowdStrike Falcon Console

Summary: Learn how to configure two-factor authentication (2FA) for the CrowdStrike Falcon Console by following these instructions for Windows, Mac, or Linux.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

This article covers two-factor authentication (2FA) requirements and configuration for the CrowdStrike Falcon Console.

Two-factor authentication (2FA) is a type of multi-factor authentication (MFA). MFA is used to require a user to confirm their identity by using multiple factors. 2FA uses two factors to identify the user. Requiring multiple factors to authenticate a user helps keep guarded information safe from malicious threat actors. CrowdStrike requires 2FA by default, and it cannot be disabled to help protect your environment.

Affected Products:

  • CrowdStrike

Affected Operating Systems:

  • Windows
  • Mac
  • Linux

Cause

Not applicable

Resolution

2FA Client Support

The CrowdStrike Falcon Console should be compatible with any RFC 6238 (https://datatracker.ietf.org/doc/html/rfc6238This hyperlink is taking you to a website outside of Dell Technologies.) Time-Based One-Time Password (TOTP) client.

Examples of RFC 6238 TOTP clients:

2FA Client iOS Android Windows Mac Linux Internet Browser
Google Authenticator Yes Yes No No No None
1Password Yes Yes Yes Yes No None
Duo Yes Yes No No No None
Authy Yes Yes Yes Yes No Chrome
Token2 Yes Yes No No No None
Wikid Yes Yes Yes Yes Yes Chrome
Microsoft Authenticator No No No No No None
Oathgen No No Yes Yes No None
Authenticator No No Yes Yes No Chrome
Firekey No No No No No Chrome
Note: Dell and CrowdStrike do not endorse nor support any listed third-party RFC 6238 TOTP client. The listed clients are meant to be examples of potential products a customer can use. Contact the product’s manufacturer for information about setup, configuration, and management.

Learn more about CrowdStrike 2FA Setup or learn about how to Reset CrowdStrike 2FA. Click the appropriate process for more information.

  1. In a Google Chrome or Microsoft Edge browser, go to your Falcon console login URL.
  2. Populate the CrowdStrike account holder’s credentials, and then click Log In.

Falcon Console log in

  1. Scan the QR code with your time-based one-time password (TOTP) client.

QR code

Note: The manual setup code will differ in your environment.
  1. In the TOTP client, document the Verification Code.

Verification code

Note:
  • The TOTP client layout may differ in your environment.
  • In the example, 216726 is the Verification Code.
  • The Verification Code may also be referred to as the CrowdStrike 2FA code.
  1. In the CrowdStrike Falcon Console user interface (UI), populate the Verification Code and then click Setup 2FA.

Entering a verification code

  1. Accept CrowdStrike’s Terms of Service.

Terms of service

Warning:
  1. In a Google Chrome or Microsoft Edge browser, go to your Falcon console login URL.
  2. Populate the CrowdStrike account holder’s credentials, and then click Log In.

CrowdStrike log in

  1. In the CrowdStrike Falcon Console, click the three bars icon in the upper left, click Host setup and management, and then select the User management app.

Host Setup and Management and User Management

  1. Locate the user, click the five-pin button, and then select Reset multi-factor authentication.

Reset multi-factor authentication

  1. Click Reset MFA.

Reset MFA

  1. Have the user go through the Setup tab process.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

CrowdStrike
Article Properties
Article Number: 000126191
Article Type: Solution
Last Modified: 02 apr 2024
Version:  16
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