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How to Obtain the VMware Carbon Black Cloud Endpoint Activation Code

Summary: Learn how to obtain an activation code for VMware Carbon Black Cloud Endpoint for Windows, Mac, or Linux by following these step-by-step instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

The VMware Carbon Black Cloud Endpoint activation code is used to manually install the sensor to the VMware Carbon Black Cloud.

This article discusses how to obtain the activation code.

Affected Products:

  • VMware Carbon Black Cloud Endpoint

Affected Operating Systems:

  • Windows
  • Mac
  • Linux

Cause

Not applicable

Resolution

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, click ENDPOINTS.

Endpoints

Note: The layout in the example may differ slightly from your environment.
  1. In the upper right, select Sensor Options and then click Send installation request.

Sensor options and Send installation request

  1. In the Send Installation Request menu select either:
    1. Single Request and then go to Step 6, or,
    2. Multiple Requests and then go to Step 7.

Single request or multiple requests

  1. In the Single Request tab:
    1. Optionally, populate the user's First name.
    2. Optionally, populate the user's Last name.
    3. Populate users' Email.
    4. Click Send.
    5. Go to Step 8.

Single request tab

  1. In the Multiple Requests tab:
    1. Populate each user's Email separated by a comma.
    2. Click Send.

Multiple requests tab

  1. In the user's Email, document the Activation Code.

Obtaining the activation code

Note:
  • The email is sent from noreply@carbonblack.com.
  • The Activation Code expires after one week.
  • The Activation Code can be resent from VMware Carbon Black Cloud, Endpoints, User, and then Take Action.
  • The example in the screenshot will differ in your environment.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

VMware Carbon Black
Article Properties
Article Number: 000126084
Article Type: Solution
Last Modified: 15 feb 2024
Version:  11
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