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General Information About the Dell AX510 and AX510PA Soundbars

Summary: How to connect and troubleshoot Dell AX510 and AX510PA soundbars. Discover specifications, supported displays, and detailed setup instructions for optimal soundbar performance.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

No symptom information is available.

Cause

No cause information is available.

Resolution

Table of Contents:

  1. Overview
  2. Specifications
  3. Supported Displays
  4. Connecting the Soundbar
  5. Troubleshooting
  6. More Information

Overview

Note: More detailed information can be found in the soundbar User Guide: Dell AX510 and AX510PA User Guide

The Dell AX510 and AX510PA are soundbars that attach to the bottom of certain Dell monitors. There are two variants of the AX510 soundbar:

  1. AX510 (Without a Power Adapter): For monitors that can power the soundbar directly by a DC out port connection on the monitor.
    Dell AX510 Soundbar
     
  2. AX510PA (With a Power Adapter): For monitors that do not have a DC out port connection. A paired AC adapter is provided to power the soundbar.
    Dell AX510PA Soundbar With a Power Adapter

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Specifications

AX510 and AX510PA soundbar technical information:

Feature Description
Nominal Output Power (Total)   10 Watt
Frequency Response 135 - 20000 Hz
Dimensions (W x D x H) 13.2 in x 2.2 in x 1.6 in
Controls Volume knob with power ON and OFF switch  
LEDs Power ON and OFF Indicator
Mounting At the back of the monitor
Power Adapter Stand alone power adapter (AX510PA only)

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Supported Displays

The AX510 and AX510PA soundbars can be installed on the following monitors:

Speaker   Monitor Model
AX510 SE198WFP, SP2009W, SP2208WFP, 1708FP, 1708FP-BLK, 1707FPV,  
1908FP, 1908FP-BLK, 1907FPV, 1909W, 2007FP, 1908WFP,
2007WFP, 2009W, 2208WFP, 2209WA, 2407WFP, 2408WFP,
2707WFP, 2709W, 3007WFP, 3008WFP, P2210, P170S,
P190S, P2010H, P2210H, P2310H, P2211H, P2311H, U2410, 2209WA
 
AX510PA   E157FP, E178FP, E170S, E178WFP, E198FP, E190S,
E198WFP, E1909W, E1909WDD, E1910H, E207WFP, E2009W,
E2209W, E228WFP, E248WFP, E1910, E2210, E2010H,
E2210H, E2310H, G2210, G2410, G2410H, SE178WFP,
S1709W, S1909W, S1909WN, S1909WX, S2009W, S2209W,
S2309W, S2409W, SP2309W, IN1910N, IN2010N, ST2010,
SX2210, SX2210T, ST2010-BLK, ST2210, ST2310, ST2410,
IN1920, IN2020, IN2020M, ST2220, ST2220M, ST2220L,
ST2320L, ST2321L, ST2420L, ST2421L
 
Note: If you have a monitor not on this list, you can check the monitor's User Guide for compatibility with the soundbar.

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Connecting the Soundbar

The following instructions can be used to install the soundbar on a Dell compatible monitor.

  1. Attach the soundbar to the monitor by placing the corresponding notches on the soundbar and the monitor (as shown by the arrows). Slide in the direction of the arrows until a click is heard.
    Dell AX510 Soundbar Attaching to Monitor
     
  2. Connect the audio in cable from the soundbar to your computer.
    Dell AX510 Soundbar Attaching Audio Cable
     
  3. Connect the AC adapter to your soundbar.
    (Method A is for the AX510. Method B is for the AX510PA.)
    Dell AX510 or AX510PA Soundbar Attaching Power

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Troubleshooting

The following information can be used to troubleshoot various issues with the AX510 and AX510PA soundbar.

Symptom What You May Experience Possible Solution
No Sound No power to the soundbar and the power light is off.
  • Turn the power to On, on the soundbar. Check if the power light (white LED) on the front of the soundbar is illuminated.
  • Confirm that the power cable from the soundbar is plugged into the power adapter. The power adapter is plugged into a known good electrical outlet.
No Sound The soundbar has power, and the power light is on.
  • Plug the audio line in cable into the computer's audio out jack.
  • Set all Windows volume controls to their maximum.
  • Play some audio on the computer.
  • Turn the volume to a higher level by turning the volume knob clockwise on the soundbar.
  • Clean and reseat the audio line in plug.
  • Test the soundbar with a different audio source.
  • Go to the control panel of the computer and click Sound. Ensure that the computer built in audio or the sound card is enabled. Try different ports, reinstall the audio drivers, or restart the computer. Try another known working speaker.
Distorted Sound System's sound card is used as the audio source.
  • Clear any obstructions between the soundbar and yourself.
  • Confirm that the audio line in plug is inserted into the jack of the sound card.
  • Set all Windows volume controls to their midpoints.
  • Decrease the volume of the audio source.
  • Turn the volume level to the lower setting by turning the volume knob counter clockwise on the soundbar.
  • Clean and reseat the audio line in plug.
  • Troubleshoot the computer's sound card.
  • Test the soundbar using another audio source.
  • Ensure that the soundbar is seated properly on the monitor.
  • Ensure that no loose objects are touching the soundbar.
Distorted Sound Other audio source is used.
  • Clear any obstructions between the soundbar and yourself.
  • Confirm that the audio line in plug is inserted into the jack of the audio source.
  • Decrease the volume of the audio source.
  • Turn the volume level to the lower setting by turning the volume knob counter clockwise on the soundbar.
  • Clean and reseat the audio line in plug.
  • Turn the bass or wave setting down.
  • Ensure that the soundbar is seated properly on the monitor.
  • Ensure that no loose objects are touching the soundbar.
Unbalanced Sound Output Sound from only one side of the soundbar.
  • Clear any obstructions between the soundbar and yourself.
  • Confirm that the audio line in plug is inserted into the jack of the sound card or audio source.
  • Set all Windows audio balance controls (L R) to their midpoints.
  • Clean and reseat the audio line in plug.
  • Troubleshoot the computer's sound card.
  • Test the soundbar using another audio source.
Low Volume Volume is too low.
  • Clear any obstructions between the soundbar yourself.
  • Turn the volume to a higher level by turning the volume knob clockwise on the soundbar.
  • Set all Windows volume controls to their maximum.
  • Increase the volume of the audio source.
  • Test the soundbar using another audio source.

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More Information

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Affected Products

Dell 2407WFP, Dell 1708FP, Dell 1908FP, Dell 2007FP, Dell 2208WFP, Dell 2209WA, Dell 2408WFP, Dell 2707WFP, Dell 2709W, Dell 3008WFP, Dell AX510/AX510 PA Stereo Soundbar Speaker System, Dell E170S, Dell E178WFP, Dell E1909WDD, Dell E190S, Dell E1910 , Dell E1910H, Dell E198WFP, Dell E2010H, Dell E2210, Dell E2210H, Dell E228WFP, Dell E248WFP, Dell G2210, Dell G2410, Dell IN1920, Dell IN2020, Dell IN2020M, Dell P170s, Dell P190s, Dell P2010H, Dell P2210, Dell P2210H, Dell P2211H, Dell P2310H, Dell P2311H, Dell S1909WN, Dell SE178WFP, Dell SE198WFP, Dell SP2009WFP, Dell SP2208WFP, Dell ST2220, Dell ST2220L, Dell ST2220M, Dell ST2310, Dell ST2320L, Dell ST2321L, Dell ST2410, Dell ST2420L, Dell ST2421L, Dell SX2210T, Dell U2410 ...
Article Properties
Article Number: 000125730
Article Type: Solution
Last Modified: 27 aug 2024
Version:  11
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