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Dell Active Pen PN350M Support Center: Compatibility, Setup, and Troubleshooting

Summary: Explore Dell Active Pen PN350M support: Compatible systems, setup guide, buttons functionality, troubleshooting, and FAQs.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

No symptom information is available.

Cause

No cause information is available.

Resolution

Table of Contents:

  1. Compatible Systems
  2. Setup
  3. Buttons Functionality
  4. Troubleshooting
  5. Frequently Asked Questions
  6. More Information

Compatible Systems

The following systems are compatible with the PN350M Dell Active Pen.

 
  • Latitude 3120 2-in-1
  • Latitude 3190 2-in-1
  • Latitude 3390 2-in-1
  • Latitude Rugged 7220 Tablet**
     
  • Inspiron 5400 2-in-1*
  • Inspiron 5406 2-in-1*
  • Inspiron 5410 2-in-1
  • Inspiron 5482 2-in-1
  • Inspiron 5485 2-in-1
  • Inspiron 5490 2-in-1
  • Inspiron 5491 2-in-1
  • Inspiron 5582 2-in-1
  • Inspiron 5591 2-in-1
  • Inspiron 7300 2-in-1
  • Inspiron 7306 2-in-1
  • Inspiron 7386 2-in-1
  • Inspiron 7390 2-in-1
  • Inspiron 7391 2-in-1
  • Inspiron 7405 2-in-1
  • Inspiron 7415 2-in-1
  • Inspiron 7500 2-in-1
  • Inspiron 7506 2-in-1
  • Inspiron 7579 2-in-1
  • Inspiron 7586 2-in-1
  • Inspiron 7590 2-in-1
  • Inspiron 7591 2-in-1
  • Inspiron 7600 2-in-1


* Configurations with HD displays do not support active pen.
** The recommended pen for this system is the Dell Rugged Active Pen - PN720R. It is also compatible with the Dell Active EMR Pen.

Note: "In the case of a discrepancy with the information listed in this Compatibility section, the "Designed For" Version should be used."


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Setup

Download the PN350M Quick Start Guide and follow the instructions to set up your Dell Active Pen.

 
Note: Once the battery is installed, the Dell Active Pen can be used to write straightaway. There is no Bluetooth feature for this pen.


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Buttons Functionality

Dell Active Pen PN350M Buttons

 
Barrel Button Functionality
1 - Bottom Barrel Button    
  • Erase: Press and hold the button, then drag on the screen to erase the contents.
2 - Top Barrel Button
  • Right-Click: Press and hold button, touch screen with pen tip, then release button to show a context menu.    
  • Select: Press and hold the button, then drag the pen tip on the screen to select contents.


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Troubleshooting

Problems Possible Causes Possible Solutions
Pen Does Not Work    
The system is not supported. See the list of Compatible Systems.
The battery is inserted incorrectly.     Ensure that the battery is inserted with the positive sign facing in.    
The battery is out of charge. Insert a new battery.


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Frequently Asked Questions

  • How do I pair the pen with my system using Bluetooth?
    There is NO Bluetooth feature for this pen.
     
  • What is the recommended battery type?
    Alkaline battery is recommended for this pen. The pen uses one AAAA battery.
     
  • How do I preserve battery life?
    To preserve battery life, ensure that the tip is not pressed when the pen is not in use. For example: When storing the pen, make sure the pen is secure so that the tip is not accidentally pressed. Pressing the tip is equivalent to writing and this drains the battery.
     
  • Does the pen have a power off option?
    The pen does not have a power off option. When the pen is not in writing mode, the power consumption is lower.
     
  • What information is required when contacting Dell Tech Support?
    Before contacting Dell Tech Support, get the following information ready:
    1. Order Number
    2. System Service Tag
    3. PPID is found on the box or on the label inside the pen. The PPID starts with CN


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More Information

Dell Active Pen PN350M Quick Start Guide


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Affected Products

Dell Active Pen PN350M

Products

Inspiron 7300 2-in-1, Inspiron 7306 2-in-1, Inspiron 7386 2-in-1, Inspiron 7390 2-in-1, Inspiron 7391 2-in-1, Inspiron 5400 2-in-1, Inspiron 5406 2-in-1, Inspiron 5482 2-in-1, Inspiron 14 5485 2-in-1, Inspiron 5490, Inspiron 5491 2-in-1 , Inspiron 7405 2-in-1, Inspiron 15 5582 2-in-1, Inspiron 5591 2-in-1, Inspiron 7500 2-in-1 Black, Inspiron 7500 2-in-1 Silver, Inspiron 7506 2-in-1, Inspiron 15 7579 2-in-1, Inspiron 7586 2-in-1, Inspiron 7590 2-in-1, Inspiron 7591 2-in-1, Latitude 3120, Latitude 3190 2-in-1, Latitude 7220 Rugged Extreme Tablet, Latitude 3390 2-in-1 ...
Article Properties
Article Number: 000125180
Article Type: Solution
Last Modified: 13 feb 2024
Version:  8
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