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How to Use and Troubleshoot Dell Dual Video USB Docking Station D1000

Summary: Learn how to setup, use and troubleshoot Dell Dual Video USB Docking Station D1000. Find information about drivers, setting up multiple monitors and steps to resolve common issues.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

SLN302551_en_US__1I_D1000_Dell_Dual_Video_USB_Docking_Station_Product_Shot_TM_V1

Quick Links

Getting Started with your Dell Dual Video USB Docking Station D1000 Dell Dual Video USB Docking Station D1000 Setup, Specifications and Service Manual Dell Drivers & Downloads Frequently asked questions

Dell Dual Video USB Docking Station D1000 links all your electronic devices to your laptop PC using a single cable that supports USB 3.0. When you connect a supported laptop to the docking station, you can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen monitors without having to plug each one into the laptop.

Dell Dual Video USB Docking Station D1000 works with DisplayLink technology that enables docking features over USB. The universal docking solution enables multiple monitors, audio, ethernet and other USB peripherals to be connected to PCs through USB.

For help with specifications, setup, connecting an external monitor, troubleshooting common issues, etc. refer to an expanding section below.

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PC Connectivity
  • USB 3.0 Type-A
Video ports
  • 1 x VGA
  • 1 x HDMI
  • 1 x DisplayPort
Audio ports
  • 1 x headphone or microphone combo (front)
Network ports
  • 1 x Gigabit Ethernet (RJ-45)
USB ports
  • 2 x USB 3.0 (front)
  • 1 x USB 3.0 with BC 1.1 (rear)

Connectivity
  • USB 3.0
Processor
  • Intel Core i5 or i7 2+GHz / AMD Llano or better
Video card or GPU
  • Intel HD 4000, ATI Radeon HD5/6xxx, NVidia GeForce 4xxM or better
Operating system
  • Windows 10, Windows 8 or 8.1 and 7
  • Chrome OS R51 onwards

SLN302551_en_US__2I_D1000_Front_Ports_TM_V1
Figure 1: Dell Dual Video USB Docking Station D1000 Front Ports

 
1 Headphone and microphone combo port
2 USB 3.0
3 USB 3.0 with BC 1.1

 

SLN302551_en_US__3I_D1000_Rear_Ports_TM_V1
Figure 2: Dell Dual Video USB Docking Station D1000 Rear Ports

 
1 Power DC-In
2 VGA
3 HDMI
4 DisplayPort
5 Gigabit Ethernet
6 USB 3.0

 

Dell Dual Video USB Docking Station D1000 works with DisplayLink technology that enables docking features over USB. The universal docking solution enables multiple monitors, audio, ethernet and other USB peripherals to be connected to PCs through USB.

SLN302551_en_US__4icon Note: For optimal performance, Dell recommends updating the BIOS and Chipset driver on your PC before installing the DisplayLink driver for the docking station.
  1. Download and install the latest DisplayLink driver from Dell Drivers & Downloads page
  2. Follow the screen instructions until the installation is complete
  3. Restart the PC
  4. Connect all the external devices to the docking station
  5. Connect the docking station to your PC
SLN302551_en_US__4icon Note: Latest DisplayLink drivers for supported operating systems can also be found at displaylink.com/downloads SLN302551_en_US__6iC_External_Link_BD_v1

Microsoft Windows operating system includes the VGA graphics drivers only. Therefore, for optimum graphics performance, it is recommended that Dell graphics drivers applicable for your PC be installed from Dell Drivers & Downloads website under the "Video" section.

Connect the monitor to the docking station using the VGA,HDMI or DisplayPort cable provided with the monitor. Dell Dual Video USB Docking Station D1000 supports up to a maximum of 2 monitors when connected to your PC using the USB 3.0 cable. Refer to the Display Resolution Table below for more details about the supported resolution when connecting multiple monitors to the docking station.

To learn more about setting up and troubleshooting issues with multiple monitor setup, refer to these Dell knowledge-base articles How to Setup Multiple Monitors or How to Troubleshoot Multiple Monitor Issues

Display resolution

Dell Dual Video USB Docking Station D1000 supports a maximum resolution of 2560 x 1600 @ 60Hz (when connected via DisplayPort only). The docking station supports upto two displays connected via VGA, HDMI or DisplayPort and supports the following resolutions:

Support dual display output DisplayPort HDMI VGA
DisplayPort + HDMI + VGA 2048 x 1152 60Hz 2048 x 1152 60Hz No display output
DisplayPort + HDMI 2048 x 1152 60Hz 2048 x 1152 60Hz No display output
DisplayPort + VGA 2048 x 1152 60Hz No display output 2048 x 1152 60Hz
HDMI + VGA No display output 2048 x 1152 60Hz 2048 x 1152 60Hz
DisplayPort 2560 x 1600 60Hz No display output No display output
HDMI No display output 2560X1440 50Hz No display output
VGA No display output No display output 2048 x 1152 60Hz

 

Symptom Possible Solution
The is no video on the monitor attached to the dock
  • Check the video connection cables
  • Unplug from the power, wait 10 seconds and then reconnect
The video on the attached monitor is distorted or corrupted
  • Check video connection cables
  • Check the video resolution under Control Panel\All. Control Panel Items\Display\Screen Resolution
The video on the attached monitor is not displaying in extended mode Change the settings by either:
  • Configuring under Control Panel\All Control Panel Items\Display\Screen Resolution
  • Switch the display mode by pressing Windows Key + P
The audio jacks are not functioning
  • Check the settings under Control Panel\All Control Panel Items\Sound to make sure the USB Audio device is available and set to default. Right click to show all available options
USB ports are not functioning on the docking station
  • Unplug from the power, wait 10 seconds and then reconnect. Update to the latest USB 3.0 host controller driver
HDCP content is not able to display on the attached monitor
  • HDCP content support is currently not available
Displaylink Driver not able to install Get the latest driver by:
  • Downloading the latest driver from displaylink.com/downloads SLN302551_en_US__6iC_External_Link_BD_v1
  • Connect to Windows Update with Docking station (by using Wi-Fi or Ethernet port of the laptop)
Laptop failed to boot with dock connected
  • Remove all USB devices connected to the dock; some unqualified boot devices may cause lock up at boot screen
No CD drive and no internet access for getting the driver
  • Get an external CD drive to load the driver from CD
  • Download the driver from an internet connected computer and copy the driver over USB flash drive, and run the setup
First time internet access causing error message
  • Get an external CD drive to load the driver from CD
  • Download the driver from an internet connected computer and copy the driver over USB flash drive, and run the setup
Issue with power adapter
  • Ensure that the Dell provided power cable is used to connect the power adapter
  • Reseat the power cable on the adapter
  • Try a different wall socket
  • Ensure the power adapter has a power light
Audio issues when a speaker is connected to the docking station
  • Ensure that the HDMI or audio cable is connected firmly
  • Ensure that the PC audio is not muted
  • Ensure that the external speakers are powered on and all cables are connected firmly
  • Ensure that the Dell USB Audio is selected as the playback device in the sound properties
Unable to access the internet when the ethernet cable is connected to the docking station
  • Ensure that the Dell provided USB cable is used to connect the Dell Dual Video USB Docking Station D1000 to the Computer
  • Ensure that the Ethernet Cable (RJ45) is firmly connected to the Dell Dual Video USB Docking Station D1000
  • Ensure that Dell Gigabit Ethernet is listed and enabled under Network Connections
USB devices are not working when connected to the docking station
  • Ensure that the Dell provided USB cable is used to connect the Dell Dual Video USB Docking Station D1000 to the Computer
  • Ensure that the computer supports either USB 3.0 or USB 2.0
  • If USB device cannot be detected by the PC, power Off/On the docking station or plug Out/In the USB cable

Cause

N/A

Resolution

N/A

Affected Products

Dell Dual Video USB3.0 Docking Station D1000
Article Properties
Article Number: 000123878
Article Type: Solution
Last Modified: 31 aug 2024
Version:  6
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