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How to Get Support for Dell Digital Delivery

Summary: This article covers how to obtain support for Dell Digital Delivery products sold directly through Dell.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Affected Products:

Dell Digital Delivery

Dell Digital Delivery enables access to software purchased with a commercial or consumer Dell computers running Windows.

Self-Help Options

Most technical information can be found by referencing the:

Note:

Technical Support for Dell Digital Delivery

  1. Go to https://www.dell.com/support/home.
  2. To the right of the page, select Contact Support and then click either:
    • Contact Technical Support: If you have a Dell service tag available.
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.

      Click Contact Us
      Figure 1: (English Only) Click Contact Us

  3. Click Enter service tag.

    Identify your device
    Figure 2: (English Only) Identify your device

  4. Type your Service Tag and then click Submit.

    Enter your Service Tag and click Submit
    Figure 3: (English Only) Enter your Service Tag and click Submit

  5. On prompt, select either International Support or Support in [REGION].

    Choose your Region
    Figure 4: (English Only) Choose your Region

    Note:
    • [REGION] is based on the country or region that the product was purchased at.
    • Your [REGION] may differ from the above screenshot.
  6. From the drop-down menu, select Software and 3rd party applications and then click Next.

    Select Software and 3rd party applications
    Figure 5: (English Only) Select Software and 3rd party applications

  7. Select an available contact option.

    Select Contact option
    Figure 6: (English Only) Select contact option

Order Support for Dell Digital Delivery

  1. Go to https://www.dell.com/support/home.
  2. To the right of the page, select Contact Support and then click either:
    • Contact Technical Support: If you have a Dell service tag available.
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.

      Click Contact Us
      Figure 1: (English Only) Click Contact Us

  3. Type your Order Number and then click Find My Order.

    Click Find My Order
    Figure 7: (English Only) Click Find My Order

  4. To the right of the page, click Contact Customer Support.

    Contact Customer Support
    Figure 8: (English Only) Click Contact Customer Support

  5. From the drop-down, select Missing or Wrong Items.

    Select Missing or Wrong Items
    Figure 9: (English Only) Select Missing or Wrong Items

  6. Select an available contact option.

    Select contact option
    Figure 10: (English Only) Select contact option

Note:
  • Contact options may differ by your region.
  • Reference this Dell article (000123251) when contacting technical support.

Additional Information

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Article Properties
Article Number: 000123251
Article Type: How To
Last Modified: 30 jan 2024
Version:  13
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