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Dell Active Pen Models: Identification, Control Panel, and Fixes

Summary: Discover nine Dell Active Pen models, identify your pen, install the Control Panel, and troubleshoot issues. Learn more about compatibility and troubleshooting steps.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Instructions

Dell Active Pen

This article describes how to identify the Dell Active Pen model, install the Control Panel (if available), and troubleshoot issues.

There are nine Dell Active Pen models: PN556W, PN557W, PN338M, PN579X, PN350M, PN5122W, PN7522W, PN771M, and PN7320A.

Note: For System Compatibility information, use the Pen Support Center Links below.
Pen Picture
PN556W PN556W Dell Active Pen
PN557W PN557W Dell Active Pen
PN338M PN338M Dell Active Pen
PN579X PN579X Dell Active Pen
PN350M PN350M Dell Active Pen
PN5122W Dell Active Pen PN5122W
PN7522W Dell Premier Rechargeable Active Pen PN7522W
 
Note: The Dell PN771M Active Pen was sold with Inspiron 7300, 7306, 7500, and 7506 2-in-1 Black Edition laptops. It cannot be purchased separate from these laptops. The following link can be used to find more information and troubleshooting steps for the Dell PN771M Active Pen.

The Dell PN7320A Active Pen was only sold for the Latitude 7320 Detachable laptop. For more information about the Dell PN7320A Active Pen and troubleshooting steps, go to the PN7320A Active Pen User Guide.


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Dell Active Pen Model

Go through the following steps to identify the pen model:

Does the pen have a clip?

  • Yes
    • ➤ Is the color of the pen dark gray?
      • ✔ Yes => Pen model is PN556W.
      • ✔ No => Pen model is PN338M.
  • No
    • ➤ Is the color of the pen gray?
      • ✔ Yes
        • ➤ Is there a USB Type-C charging port on the pen?
          • ✔ No => Pen model is PN5122W.
          • ✔ Yes => Pen model is PN7522W.
      • ✔ No
        • ➤ Is there a date code on the pen?
          • ✔ No => Pen model is PN579X.
          • ✔ Yes
            • ➤ Is the date code of the format MIXXX? Example: Dell Active Pen Date Code
              • ✔ Yes => Pen model is PN557W.
              • ✔ No => Pen model is PN350M.


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See the following Dell Knowledge Base articles for information about your Active Pen PN579X:
See the following Dell Knowledge Base articles for information about your Active Pen PN557W:
See the following Dell Knowledge Base articles for information about your Active Pen PN556W:
See the following Dell Knowledge Base articles for information about your Active Pen PN338M:
See the following Dell Knowledge Base articles for information about your Active Pen PN350M:
See the following Dell Knowledge Base articles for information about your Active Pen PN5122W:
See the following Dell Knowledge Base articles for information about your Premier Rechargeable Active Pen - PN7522W:

From the list, select your Active Pen to be taken to its drivers page (which opens in a new tab or Window). Then follow the instructions below to download and install the Dell Active Pen Control Panel software.

  1. Touch or click download to the right of Dell Active Pen Control Panel (Windows 10 RS2 -Creators Update and up).
    Note: When you are running Windows 8 (8.1), touch or click download to the right of Dell Active Pen Control Panel file.
  2. Touch or click the up arrow to the right of Save in the banner at the bottom of the screen, and then select Save as.
  3. Ensure that Downloads is selected in the column on the left.
  4. Touch or click Save.
  5. Touch or click Run in the banner at the bottom of the screen.
  6. The installation process begins (the User Account Control window may appear, if so touch or click Yes), and then follow the prompts.

See the Dell Active Pen User's Guide for your Active Pen on how to use the Dell Active Pen Control Panel software. The guide is on the Manual tab, under Style in the Electronics and Accessories section. For more information, see Dell Knowledge Base article Manuals and Documentation for your Dell Product for information about downloading and viewing manuals.

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Additional Information

Affected Products

Inspiron, Latitude, XPS, Latitude Tablets, XPS Tablets, Mobile Workstations, Dell Active Pen - PN338M, Dell Active Pen PN350M, Dell Active Pen - PN557W, Dell Active Pen - PN579X, Dell Active Pen - PN556W, Dell Active Pen - PN5122W , Dell Premier Rechargeable Active Pen - PN7522W ...
Article Properties
Article Number: 000126601
Article Type: How To
Last Modified: 20 Sept 2024
Version:  20
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