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How to Get Support for Foxit Products Sold at Dell

Summary: This article covers how to obtain support for Foxit products sold directly through Dell.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Affected Products:

  • Foxit PDF Editor
  • Foxit PDF Editor Pro
  • Foxit eSign
  • Foxit PhantomPDF
  • Foxit PhantomPDF Pro

Foxit develops a series of productivity software that is available for purchase directly with a Dell computer.

Self-Help Options

Most technical information can be found by referencing:

To obtain support:

Note:
  • Service Tag is only available for Foxit products that are purchased with Dell computers. For more information, reference Locate your Service Tag or Serial Number.
  • If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.

Click the appropriate support option for more information.

Technical Support

  1. Go to https://www.dell.com/support/home
  2. To the right of the page, select Contact Support and then click either:
    • Contact Technical Support: If you have a Dell service tag available.
      Click Contact Us
  3. Click Enter service tag.
    Identify your device
  4. Type your Service Tag and then click Submit.
    Enter your Service Tag and click Submit
  5. On prompt, select either International Support or Support in [REGION].
    Choose your Region
    Note:
    • [REGION] is based on the country or region that the product was purchased at.
    • Your [REGION] may differ from the above screenshot.
  6. From the drop-down menu, select Software and 3rd party applications and then click Next.
    Select Software and 3rd party applications
  7. Select an available contact option.
    Select Contact option

Order Support

  1. Go to https://www.dell.com/support/home
  2. To the right of the page, select Contact Support and then click either:
    • Contact Technical Support: If you have a Dell service tag available.
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.
      Click Contact Us
  3. Type your Order Number and then click Find My Order.
    Click Find My Order
  4. To the right of the page, click Contact Customer Support.
    Contact Customer Support
  5. From the drop-down, select Missing or Wrong Items.
    Select Missing or Wrong Items
  6. Select an available contact option.
    Select contact option
Note:
  • Contact options may differ by your region.
  • Reference this article (000191589) when contacting technical support.
Article Properties
Article Number: 000191589
Article Type: How To
Last Modified: 17 Sept 2024
Version:  12
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