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Inspiron 16 7610 Usage and Troubleshooting Guide

Summary: Learn how to use and troubleshoot issues that are related to the Dell Inspiron 16 7610.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Inspiron_16_7610

Quick Links

Getting Started with your Inspiron 16 7610 Inspiron 16 7610 Setup, Specifications and Service Manual Dell Drivers & Downloads Warranty and Support Services

For help with issues such as: wired and wireless networking, Windows, mouse, touchpad, keyboard, LCD, webcam and downloading drivers, see an expanding section below.

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For specifications, browse to the Inspiron 16 7610 Online Manual Page. Touch or click View PDF under Inspiron 16 7610 Setup and Specifications (see the Specifications of Inspiron 16 7610 section).

For port locations, browse to the Inspiron 16 7610 Online Manual Page. Touch or click View PDF under Inspiron 16 7610 Setup and Specifications (see the Views of Inspiron 16 7610 section).

To view or download the Service Manual, browse to the Inspiron 16 7610 Online Manual Page. Touch or click View PDF to the right of Inspiron 16 7610 Service Manual.

To locate your Service Tag or Express Service Code, browse to the Where is the Service Tag located? Page.

For how-to's and troubleshooting information about Wired and Wireless networking, browse to the Dell Networking and Wireless Support Center.
 

For information about how to turn the wireless antenna on and off on a Dell Computer, see Dell Knowledge Base article: How to Turn the Wireless Antenna On and Off on a Dell Computer.

 

  • Using the SupportAssist application provides automatic computer updates and detects issues that will be resolved for you. Let us take the effort out of maintaining your Dell Computer or Tablet. For more information about SupportAssist, browse to the SupportAssist for PCs and tablets page.
     
  • Run online hardware diagnostics to ensure your hardware is working correctly. See the Dell Knowledge Base article How to use the Dell personal computer Diagnostics. The article explains how to access the hardware diagnostics and the different kinds of test available for your Dell computer or tablet.  
    Note: The diagnostics will either fix the problem automatically, or it will guide you through the steps to resolve the problem. When the diagnostic identifies a failing part, depending on the failing part, we will immediately start the process for a free in-warranty replacement part.
     
  • When the computer cannot access the Internet, you can run the onboard diagnostics (ePSA) on your computer. For more information, see the Dell Knowledge Base article Resolve Hardware Issues With onboard and Online Diagnostics (ePSA or PSA Error Codes).

This section covers the Microsoft Windows operating system that is installed on your computer; select the tabs below to find out further information.


For help with using Microsoft Windows, see the Dell Windows Support Center. Select the operating system that you need help with.


When the computer stops responding or you are troubleshooting slow performance issues, perform the following steps:

  1. Press the Power button for at least 15 s to ensure the computer turns off.
  2. Disconnect all devices including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards so forth
  3. Press the Power button to see if the computer turns on and boots up correctly. If not, see Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen.
  4. When the computer does boot up correctly, download and install SupportAssist. For more information about how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page.
  5. Perform computer maintenance on your computer, for more information see Dell Knowledge Base article Optimization and Maintenance of Microsoft Windows or How to Troubleshoot Slow Performance Issues.
  6. Start connecting devices one at a time, and check to see if the computer continues to respond.


This link takes you to the Dell Knowledge Base article Microsoft Windows Locks Up or an Error Occurs.


For information about the drivers available, browse to the Inspiron 16 7610 Drivers Page.

This article provides information about how to download drivers for Dell computers: How to Download and Install a Driver.

The following article provides information about the proper use and handling of a Dell Laptop:

This section covers the hardware that is installed on your computer; select the tabs below to find out further information.


See the following Dell Knowledge Base articles for information about how to use or troubleshoot mouse, keyboard, or touchpad issues.

Notes:
  • Some keys on your keyboard have two symbols on them. These keys can be used to perform secondary functions. To perform secondary functions, press Fn and the wanted key. Press and hold the Fn key. Then press the Esc key to switch the primary behavior of the function keys (F1-F12) between two modes. (multimedia key mode and function key mode.)
  • When the computer is turned on, the battery LED also acts as the hard drive activity light. Press and hold the Fn key, and then press the h key to switch between the battery and the hard drive activity light function.


For information about how to turn the touchpad on or off, see Dell Knowledge Base article Disabling or Enabling the Touchpad on a Dell Laptop.


See the Dell Knowledge Base article Troubleshooting Touchscreen Issues in Microsoft Windows, for information about resolving Touchscreen issues.


When you experience a situation in which the computer does not start at all. Or it does turn on. (Lights turn on, and fans are spinning.) If the computer does not show any image, look at the Battery LED (on the left side of the computer, Figure 1) for a blinking amber and white pattern. You can determine the failures that are listed in Table 1.

Inspiron_16-7610_Pwr_Led

Figure 1: Battery Charge and Status LED Location

Note:

The blinking patterns will consist of 2 sets of numbers being represented by a group of Amber blinks, and then a group of White blinks.

First Group: The LED blinks with an Amber color 1 to 9 times, followed by a brief pause with the LED off for 1.5 s.

Second Group: The LED blinks with a White color 1 to 9 times. Followed by a longer pause before the next cycle starts again with the LED off for 3 s.

For example: For a No Memory Detected Error (2,3). The battery LED blinks 2 times with an Amber color, followed by a pause and then blinks 3 times with a White color. The battery LED will pause for 3 s before the next cycle repeats itself again. Each LED blink takes 0.5 s.

The computer will not shut down when displaying the Diagnostic Error Codes.

Diagnostic Error Codes will always supersede any other use of the LED. For instance, on Notebooks, battery codes for Low Battery or Battery Failure situations will not be displayed when the Diagnostic Error Codes are being displayed.

Blinking Pattern

 Problem Description Recommended Solutions
Amber White
1
1
TPM detection failure Replace the system board.
1
2
Unrecoverable SPI flash failure Replace the system board.
1
3
Short in hinge cable tripped OCP1 Check if the display cable (EDP) is seated properly or pinched at the hinges. If problem persists, replace either display cable (EDP) or display assembly (LCD).
1
4
Short in hinge cable tripped OCP2 Check if the display cable (EDP) is seated properly or pinched at the hinges. If problem persists, replace either display cable (EDP) or display assembly (LCD).
1
5
EC unable to program i-Fuse Replace the system board.
1
6
EC internal Failure Disconnect all power source (AC, battery) and drain flea power by pressing and holding down power button.
2
1
Processor failure Replace the processor. If the processor is onboard, replace the system board.
2
2
System board: BIOS or ROM (Read-Only Memory) failure Replace the system board.
2
3
No memory or RAM (Random-Access Memory) detected Confirm that the memory module is installed properly. If problem persists, replace the memory module.
2
4
Memory or RAM (Random-Access Memory) failure Confirm that the memory module is installed properly. If problem persists, replace the memory module.
2
5
Invalid memory installed Confirm that the memory module is installed properly. If problem persists, replace the memory module.
2
6
System-board or chipset error Replace the system board.
2
7
Display failure - SBIOS message Replace display cable (EDP) if possible, otherwise replace the display assembly (LCD).
2
8
LCD failure (EC detection of power rail failure Replace the system board.
3
2
PCI, video card/chip failure Replace the system board.
3
3
BIOS recovery image not found Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (see the How do I update BIOS using a USB flash drive? section).
3
4
Recovery image found but invalid Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (see the How do I update BIOS using a USB flash drive? section).
3
5
Power-rail failure EC ran into power sequencing failure. If problem persists, replace the system board.
3
6
System BIOS Flash incomplete Flash corruption detected by SBIOS. If problem persists, replace the system board.
3
7
Management Engine (ME) error Timeout waiting on ME to reply to HECI message. If problem persists, replace the system board.

Table 1: Repetitive Battery LED Codes

For additional help with your computer, please Contact Technical Support.

When the Battery LED does not blink with an Amber and White pattern, perform the following steps:
  1. Press the power button for at least 15 s to ensure the computer turns off.
  2. Disconnect all devices including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards, so forth
  3. Remove the AC adapter from the computer and unplug the AC adapter from the electrical outlet.
  4. Ensure the connections on the power cable and AC adapter are firmly pressed together.
  5. Insert the AC into the computer and a good electrical outlet (not on a surge protector or power strip).
  6. Press the Power button to see if the computer turns on and boots up correctly. If not, see Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen.
  7. Start attaching devices one at a time and testing to see if the computer will turn on.


There are times when changes to the settings in the System Setup (BIOS) prevent the computer from booting into Windows or connect to the Internet. Setting the BIOS back to its defaults may help fix these issues.
 

  1. Reboot the computer.
  2. When you see the Dell logo during POST, press the F2 key to enter the setup screen.
  3. On the System Setup screen, click Load Defaults.
  4. Ensure BIOS Defaults is selected and click OK (when asked).
  5. Click OK on the Warning window (when asked).
  6. Click Exit, the computer will restart.

This section covers the hardware that is installed on your computer; select the tabs below to find out further information.


For information about troubleshooting a laptop LCD Screen, see the Dell Knowledge Base article: Troubleshooting a Laptop LCD Screen That is Black, Blank or Hard to See.


For help with resolving USB port issues, see Dell Knowledge Base article: How to resolve USB port issues.


For information about and help with resolving Hard Drive issues, see the Dell Knowledge Base article: Understanding and Troubleshooting Your Hard Drive.

Note: When the computer is turned on, the battery LED also acts as the hard drive activity light. Press and hold the Fn key, and then press the h key to switch between the battery and the hard drive activity light function.


For information about and help with resolving Audio issues, see the Speakers and Headphones Support site.

Power LED

The power button LED indicator light is on the palm rest next to the keyboard at the top-right side Figure 1. See Table 1 for the description of the LED.

Note: The power-status light on the power button is available only on computers without the optional fingerprint reader. Computers that are shipped with the fingerprint reader that is integrated on the power button will not have the power-status light on the power button.

 

Inspiron_16-7610_Pwr_Led

Figure 2: Power LED Location

 

Power LED State Description
Solid white On (S0)
Off Hibernate (S4)
Off System off (S5)

Table 1: Power LED State

  • S0 (ON)—System is turned on.
  • S4 (Hibernate)—The computer consumes the least power compared to all other sleep states. The computer is almost at an OFF state, expect for a trickle power. The context data is written to hard drive.
  • S5 (OFF)—The computer is in a shutdown state.

 

Battery Charge and Status LED

The battery charge and status LED indicator are at the left side of the computer Figure 2. See Table 2 for the description of the LED.

Inspiron_16-7610_Pwr_Led

Figure 3: Battery Charge and Status LED Location

 

Power Source
LED behavior
System Power State
Battery Charge Level
AC Adapter
Solid White
S0
0-100%
AC Adapter
Solid White
S4/S5
< Fully Charged
AC Adapter
Off
S4/S5
Fully Charged
Battery
Solid Amber
S0
< = 10%
Battery
Off
S0
> 10%
Battery
Off
S4/S5
0-100%

Table 2: Battery Charge and Status LED Indicator

  • S0 (ON)—System is turned on.
  • S4 (Hibernate)—The computer consumes the least power compared to all other sleep states. The computer is almost at an OFF state, expect for a trickle power. The context data is written to hard drive.
  • S5 (OFF)—The computer is in a shutdown state.
Notes:
  • For models with a fingerprint reader (where no Power LED is on the power button), the LED illuminates white immediately once the power button is pressed.
  • When the computer is turned on, the battery LED also acts as the hard drive activity light. Press and hold the Fn key, and then press the h key to switch between the battery and the hard drive activity light function.

For additional information about and help with resolving Battery issues, see the Battery Support site.

This section covers the software that may be installed on your computer; select the tabs below to find out further information.


The Dell Windows Backup Media and Recovery Options page provides information about backing up your Windows Operating System. It includes recovery options for when Windows does not start correctly.

The Dell Download Center provides information about software you may have bought and software that is already installed on your computer. Such as Dell Backup Solutions and Dell SupportAssist for PCs and tablets.

Some of the software that is sold at the time of purchase has to be downloaded once you receive your computer. You can download and install those programs by using Dell Digital Delivery, for more information see the following links:

A free PDF reader (Acrobat Reader DC) is available for free from Adobe. You will need this program to view any PDF files such as the Quick Start Guides or Owner's Manuals. External_Link_Icon

This article provides help with Microsoft Office programs, A Guide to the various Microsoft Office programs available on your Dell personal computer.

  • The Skype software can be downloaded from the Skype website. This website also offers instructional videos on how to use the Skype program.
 
  • To uninstall Skype, perform the following steps:
    1. Close Skype and ensure it is not running in the background.
    2. In the Search bar type appwiz.cpl
    3. Touch or click appwiz.cpl (Control panel item) to open the Programs and Features window.
    4. Touch and hold or right-click Skype from the list and select either Remove or Uninstall.
    5. Reboot your computer and check to ensure the application has been uninstalled.


To access the Dell Security and Virus Support Page click on the following link:

Your computer will come preinstalled with an anti-virus program. For more information, see the Dell Knowledge Base article Useful Information about the third-party anti-virus programs that ship with a Dell personal computer.

More information about Viruses, Spyware, and Malware can be found at the following links:

Affected Products

Inspiron 16 7610
Article Properties
Article Number: 000188631
Article Type: How To
Last Modified: 05 Sept 2021
Version:  2
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